Interim Customer Care Manager - Leatherhead

Posted 05 January 2022
Salary£45k - 50k per year + 5k car allowance
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
Contact NameTess Amigoni

Job description

An exceptionally organised and experienced Customer Service Manager is needed to work for an amazing regeneration housebuilder whose head office is based in Leatherhead. You will be working for a highly creative and innovative residenital developer and we want to speak with experienced and immediately available individuals who have a minimum of 2 years’ experience working in the same role.

Our client is seeking an intuitive, adaptable and personable New Homes Customer Service Manager with pre and post completions experience. As a Customer Service Manager you will be required to deal with snagging, defects as well as uphold the reputation of the developer in the 2 year warranty period.

The role of the New Homes Customer Service Manager will include:

  • Working with the Customer Service team to identify all upcoming completions
  • Introduce yourself at the first point of key handover and be the purchasers go-to in terms of defects and snagging
  • Regularly answering purchaser calls and emails identifying new or recurring problems and dealing with them accordingly
  • Coordinating and scheduling workmen and tradesmen to complete works
  • Attending weekly meetings with the wider team

The ideal New Homes Customer Service Manager will:

  • Have a minimum of 2 years’ experience in a similar role
  • Have exceptional interpersonal and customer facing skills
  • Have proven time management and organisational skills
  • Have excellent follow up skills to ensure impeccable customer service at all times
  • Have a track record of liaising with a variety of people; from contractors to high net worth individuals
  • Be flexible, resourceful and have the ability to prioritise workload successfully
  • Be self-motivated, resilient and have the ability to remain calm under pressure

If this role is of any interest please feel free to apply on our website or email your CV to tess.amigoni /call 02038234393