Lettings Administrator - Build to Rent

Posted 09 June 2022
Salary£22000 - £25000 per annum
Job type Permanent
DisciplineInvestment, Land, Development & Technical
Contact NameWesley Beckenham

Job description

Are you experienced in Lettings Administration?

Do you want to work for one landlord instead of many?

Would you like to work for a company that put their people first?

This could be the role for you!

Main Responsibilities:

Letting & Administrative:

  • Assisting the Letting Team with managing all direct lettings negotiations

  • Contributing to weekly/monthly leasing targets & full occupancy as per the outlined business plan by processing efficiently all leasing applications

  • Managing lettings enquiries by telephone/email - register applicants and book viewings

  • Managing electronic data and e-mails and ensure all clients files are updated

  • Agreeing on new tenancy agreements and ensuring you meet compliance requirements

  • Carrying out all reference checks and communicating with customers on regular basis to ensure they are always updated of any progress

  • Drawing up necessary documents for new tenancies

  • Arranging security deposit registrations

  • Ensuring the product is always shown the best possible way

  • Being always a company brand ambassador and embrace the company values and culture

  • Assisting the marketing and PR team in all campaigns

  • Have an in-depth understanding of the local marketplace thus gaining an advantage over our competitors

  • Assisting with viewings

  • Assisting with resident events

Customer Service:

  • Communicate effectively and courteously, whether face to face, via telephone or in writing, with applicants, residents and colleagues, clearly understanding and responding to their needs

  • Ensure customer enquiries requests are addressed within 24 hours

  • Assist the Operations Team to promote a neighbourly and community atmosphere

  • Seek ways to exceed service expectations of residents

If you feel you have the experience required for this, please apply!

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.