Maintenance Operative

Posted 03 June 2024
Salary£26000 - £28000 per annum + discretionary bonus
Job type Permanent
DisciplineProperty Management & Operations
Contact NameRoss McEwan

Job description

Building Presentation:

  • Ensure the overall cleanliness of common areas, including lobbies, hallways, and amenities. Manage internal & external cleaning operatives.

  • Collaborate seamlessly with the resident services team to promptly address any issues related to the building's presentation.

  • Carry out regular travel paths throughout the day to monitor and deal with or raise any matters immediately.

  • Carry out general maintenance tasks to maintain standards throughout the building & amenity spaces, such as painting & carpentry

Building & Apartment Maintenance and Defects Management:

  • Oversee and coordinate in-apartment maintenance and repairs efficiently in accordance to your general maintenance skills

  • Manage defect process through builders portal

  • Triage & diagnose maintenance issues more skilled than can be handled in-house

  • Work to a schedule created by the Resident Services Team to attend repairs promptly

  • Lead effective communication with residents to keep them informed about ongoing repair

    works, scheduled preventive maintenance, or any other access requirements

  • Carry out apartment 'refresh' works as required to maintain a lettable standard

  • Assist with scheduling PPM and M&E servicing with 3rd party contractors

  • Ensure plant rooms are kept tidy and compliant

Resident Experience:
  • Assist with events set up & take down

  • Make yourself available out of hours to address emergencies, showcasing a commitment to

    uninterrupted service delivery.

  • Provide a personalised experience to residents such as assistance with DIY

  • Contribute to customers satisfaction projects across the development, such as reviews,

    satisfaction surveys, NPS surveys, and others.

  • Display exceptional communication skills with team members & residents alike


  • Adhere to building standards, statutory compliance & health and safety

  • Keep upto date with new legislation which impacts property management, fire safety and

    health & Safety

  • Complete the necessary training to work safety within the building

  • Understand & monitor the skills & qualifications needed by 3rd party contractors to work

    safety within the building

General Accountabilities:
  • Keep an inventory of all materials & use materials effectively to minimise waste

  • Consider your impact on sustainability policies & goals

  • Be well presented & well mannered

  • Show a positive attitude with a strong sense of honesty and commitment to your job role

  • Ensure record keeping is frequently updated

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