Job description
Building Presentation:
Ensure the overall cleanliness of common areas, including lobbies, hallways, and amenities. Manage internal & external cleaning operatives.
Collaborate seamlessly with the resident services team to promptly address any issues related to the building's presentation.
Carry out regular travel paths throughout the day to monitor and deal with or raise any matters immediately.
Carry out general maintenance tasks to maintain standards throughout the building & amenity spaces, such as painting & carpentry
Building & Apartment Maintenance and Defects Management:
Oversee and coordinate in-apartment maintenance and repairs efficiently in accordance to your general maintenance skills
Manage defect process through builders portal
Triage & diagnose maintenance issues more skilled than can be handled in-house
Work to a schedule created by the Resident Services Team to attend repairs promptly
Lead effective communication with residents to keep them informed about ongoing repair
works, scheduled preventive maintenance, or any other access requirements
Carry out apartment 'refresh' works as required to maintain a lettable standard
Assist with scheduling PPM and M&E servicing with 3rd party contractors
Ensure plant rooms are kept tidy and compliant
Assist with events set up & take down
Make yourself available out of hours to address emergencies, showcasing a commitment to
uninterrupted service delivery.
Provide a personalised experience to residents such as assistance with DIY
Contribute to customers satisfaction projects across the development, such as reviews,
satisfaction surveys, NPS surveys, and others.
Display exceptional communication skills with team members & residents alike
Compliance:
Adhere to building standards, statutory compliance & health and safety
Keep upto date with new legislation which impacts property management, fire safety and
health & Safety
Complete the necessary training to work safety within the building
Understand & monitor the skills & qualifications needed by 3rd party contractors to work
safety within the building
Keep an inventory of all materials & use materials effectively to minimise waste
Consider your impact on sustainability policies & goals
Be well presented & well mannered
Show a positive attitude with a strong sense of honesty and commitment to your job role
Ensure record keeping is frequently updated
