Job description
My client is a leading real estate agency specialising in residential property sales, lettings, and property management services in South West London. They are currently seeking a highly organised and proactive individual to join their team as an Office Administrator / Tenancy Progressor. This role presents an exciting opportunity for someone with excellent administrative skills and a passion for delivering exceptional customer service within the real estate industry.
Responsibilities:
- Office Administration:
- Manage the day-to-day administrative tasks of the office, including answering phones, responding to emails, and handling correspondence.
- Maintain office supplies and equipment, ensuring availability for daily operations.
- Assist with scheduling appointments, meetings, and property viewings for clients and staff.
- Assist with booking in photography and floorplans, EPCs etc.
- Tenancy Progression:
- Oversee the tenancy progression process from start to finish, ensuring a smooth transition for both landlords and tenants.
- Liaise with landlords, tenants, and third-party service providers to facilitate the tenancy agreement process, including referencing, contracts, and inventory checks.
- Coordinate property inspections, check-ins, and check-outs, documenting findings and ensuring compliance with relevant regulations.
- Customer Service:
- Provide excellent customer service to clients, addressing inquiries and resolving issues in a timely and professional manner.
- Act as a point of contact for landlords and tenants, maintaining positive relationships and ensuring their needs are met throughout the tenancy process.
- Database Management:
- Maintain accurate records and databases related to property listings, tenancy agreements, and client information.
- Update property portals and websites with current listings and relevant information.
- Compliance and Documentation:
- Ensure compliance with relevant laws, regulations, and industry standards related to property management and tenancy agreements.
- Prepare and review tenancy agreements, ensuring accuracy and adherence to legal requirements.
Requirements:
- Proven experience in office administration or a similar role, preferably within the real estate industry.
- Strong organisational skills with the ability to multitask and prioritise tasks effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Knowledge of property management and tenancy agreement processes is desirable.
- Proficiency in Microsoft Office Suite and experience with database management systems.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Attention to detail and a proactive attitude towards problem-solving.
Job has Expired
