Property Manager

Position: Residential Property Manager

Reports to: Senior Project Manager & Head of Department

Functional responsibility to: Residential Departments

Other regular relationships: Tenants, Clients, Suppliers

Overall purpose of the job: The Residential Property Manager ensures the seamless operation of the residential AST portfolio, consistently providing optimal advice to clients.

Primary Responsibilities:

• Collect residential rent and pursue late payments using the Qube automated system.
• Document all actions taken on late payments in Qube.
• Complete and record residential check-out procedures promptly.
• Maintain up-to-date Letting Compliance and Certificates, recording them on the server.
• Assist with property viewings as required.
• Attend regular property inspections.
• Monitor tenancy renewals and communicate termination obligations to landlords and tenants within the designated time-frame.
• Coordinate tenancy check-outs and notify the team of available properties.
• Negotiate renewal tenancies on behalf of landlords.
• Manage maintenance issues, liaising with contractors and tenants, and obtaining written authorisation from landlords before approving works.
• Arrange deposit refunds or handle TDS disputes when necessary.
• Organise all renewal documents, including AST agreements and certificates, updating relevant systems accordingly.
• Approve invoices for payment upon landlord authorisation.
• Ensure all services, maintenance contracts, and call-outs meet required standards, resolving any issues promptly.
• Provide timely and appropriate advice to tenants with queries.
• Contact tenants before their tenancy expires, noting their intentions in the system and informing the team.
• Ensure all properties comply with current health and safety and licensing regulations, including HMO compliance.
• Ensure outstanding bills are paid within appropriate timescales.
• Verify utility bills and payment reminders in Qube, requesting missing invoices as needed.
• Represent Atlas in a professional and respectful manner to clients, tenants, and suppliers.
• Collaborate with internal team members and across departments as necessary.
• Provide helpful communication and advice to Heads of Departments and Directors

We Work As One...

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.