Resident Manager - Central London (BTR)

Posted 10 May 2023
Salary£32000 - £35000 per annum + bonus
LocationCity of London
Job type Permanent
DisciplineProperty Management & Operations
Contact NameRoss McEwan

Job description

As Resident Manager you will play a key role in the operational/lettings team of a well-established BTR scheme in London. You will be customer focused alongside have a keen interest in property.

Key Responsibilities & Accountabilities:

  • Manage all new enquiries, viewings, and letting process, including resident induction
  • Manage the resident booking process, ensuring compliance with all standards, legislation and controls and policies
  • Manage the move out process
  • Accurately report and record all activity in line with business controls, processes, and policies
  • Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues
  • Be prepared to manage the peak periods with your team when there is higher turnaround, particularly over the summer and at weekends
  • Assist residents in all ad-hoc enquiries with a first time resolution focus
  • Manage the parcel service with the onsite team
  • Attend and assist with events for students

Working pattern: 40 hours a week