Resident Service Manager - Build to Rent

Posted 22 January 2024
SalaryUp to £39000 per annum + 20% Bonus
Job type Permanent
DisciplineProperty Management & Operations
ReferenceRSM Horsham_1705939363
Contact NameJonathan Catt

Job description

Role: Resident Service Manager - Build to Rent (BTR)

Location: Horsham

Working Hours: 5 over 7 days - Various shifts

Salary: £39,000 + (Up to 20% discretionary bonus)

An exciting opportunity has come up with with a very well known real state company. They are currently looking for a Resident Service Manager to join their build to rent team. BTR experience would be very advantageous but not essential. A chance to join a growing sector in the property industry.

The Role:

To provide on-site lettings and property management services to an existing build to rent residential development comprising 227 apartments.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.

Key Responsibilities:

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation
  • Negotiating renewal tenancy terms and processing the relevant documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Managing, coaching and engaging a small number of on site team members

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Experience in undertaking viewings would be an advantage

To apply for this exciting opportunity, please submit your resume, I look forward to reviewing your application.

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