Resident Services Co-ordinator - BTR (Birmingham)

Posted 16 March 2023
Salary£22000 - £23663 per annum + career progression
Job type Permanent
DisciplineProperty Management & Operations
Contact NameRoss McEwan

Job description

The Resident Services Coordinator will report to the Property Manager and work alongside the Resident Services Team to deliver exceptional, consistent service to both the current and potential residents of a large Build to Rent development launching in Birmingham. They will act as an ambassador for the business, whether face to face, in writing or by telephone to residents, visitors and contractors at all times.

  • Welcoming visitors to the building in a courteous and helpful manner.
  • Taking inbound phone calls, redirecting or taking messages as required.
  • Taking delivery of parcels and distributing to resident's lockers.
  • Responding to resident queries promptly by telephone and email.
  • Logging the distribution of necessary equipment for the use of residents services.
  • Scheduling resident arrivals and departures and associated activities.
  • Maintaining logbook of current and past contractors and on-site visitors.
  • Key management including signing out of key cards to contractors and ensuring their prompt return.
  • Assisting the General Manager with resident event planning, management and execution.
  • Assisting General Manager with marketing collateral.
  • Assisting General Manager with creating and conducting tenant surveys.
  • Newsletter content and publishing in conjunction with the General Manager.
  • Updating Local Authorities in writing where appropriate with new resident details to ensure council tax bills are transferred. Requesting/processing bills for void periods.
  • Logging reactive maintenance enquiries and passing them onto Property Manager.
  • Carrying out check ins and check outs (using iPad and specialist software) for tenancies. Providing reports to Property Manager once complete.
  • Making any requested amendments to check in documents as requested by tenant or Operations Assistant.
  • Booking pre- and post-tenancy cleans upon instruction of Property Manager.
  • Ensuring that Guest Suite bookings are visible in office calendar and that residents check in and out in a timely manner.
  • Arranging for the Guest Suite to be cleaned in-between guests.
  • Office and kitchen supplies stock management to include loading and unloading dishwasher on a daily basis (office cleaner will take care of the rest).
  • Ensure comprehensive handover at the end of all shifts.
  • Other ad hoc duties as required.
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.