Job description
Are you an experienced Property Manager from within a lettings, PBSA or Build to Rent background?
Are you actively looking for a role offering autonomy and the ability to take ownership of the management of a scheme of high-end rental homes?
Want to work for an institutional landlord with support from further on-site team?
This could be a great fit for you!
The Resident Services Manager plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimises neighbourhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
- Act as the primary customer-facing representative for all current and prospective residents.
- Ensure an exemplary experience from initial inquiry through move-in and during residency.
- Innovate to elevate standards, exploring opportunities for improvement.
- Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
- Achieve set targets for occupancy, revenue, and Net Promoter Scores.
- Manage resident contracting, ensuring compliance with standards, legislation
- Oversee applicant checks, screening, and commercial risk management.
- Conduct inspections to maintain property standards and report maintenance issues.
- Manage the move-out process, including deposit release.
- Participate in events and enhance resident experiences.
Qualifications & Experience:
- Prior letting/property management experience
- Strong customer service background
- Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe
Key Skills & Competencies:
- Excellent written and verbal communication skills
- Confident engagement with various stakeholders
- Proactive, problem-solving attitude
- Adaptable, resilient, and able to manage pressure
- Strong attention to detail and effective task prioritisation
If this sounds like a role for you, we'd love to hear from you!
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
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