Job description
Client Side - Senior Property Manager - Single Family Housing - Reading - £45,000+
deverellsmith are seeking a dynamic and experienced Senior Property Manager to lead a dedicated team within Single Family Housing. As the Senior Property Manager, you will play a pivotal role in ensuring exceptional customer service and operational excellence across all facets of property management.
This role is client-side with a company who are growing at an exceptional rate!
Key Responsibilities:
- Lead and manage a team of Property Managers, fostering a collaborative and high-performance environment to deliver best-in-class customer service to all residents.
- Develop and oversee effective operational processes to streamline day-to-day property management activities and drive efficiencies.
- Identify training and best practice requirements, implementing new methods of working as needed to enhance team performance.
- Organise and manage check-in, check-out, inspections, unit turn processes, and deposit releases efficiently.
- Log defects, repairs, and maintenance issues onto the database, assigning them to relevant parties/contractors for prompt resolution.
- Take ownership of resolving and providing support for any incidents or issues.
- Ensure properties are compliant with legislation and manage risks effectively.
- Manage monthly credit control and arrears, issuing relevant notices as necessary.
- Collaborate with the marketing team to execute launch events and engage with customers and the community regularly.
- Produce comprehensive weekly and monthly reports for senior management and investors.
We are looking for candidates with:
- Proven experience in property management leadership.
- Strong leadership and team management skills, with a track record of fostering a positive and collaborative work environment.
- Excellent organisational and communication skills, with the ability to prioritise tasks effectively.
- In-depth knowledge of property management processes, legislation, and compliance requirements.
- Demonstrated ability to drive operational efficiencies and implement best practices.
- Proficiency in MS Office Suite and property management software.
If you are a motivated individual with a passion for delivering exceptional customer service and driving operational excellence, we want to hear from you! Apply now to join a great team and take the next step in your property management career.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
