Job description
Role Summary:
The Senior Sales Manager, Student is a key role within our European Sales hub. Reporting to the Director, Sales - Europe this role will be responsible for helping the business achieve its occupancy and revenue objectives across the Student portfolios. The Senior Sales Manager will build, manage and scale our centralised leasing function, ensuring it increases in profitability as it scales. The Senior Sales Manager will be supported by a team of Sales Executives to deliver exceptional results. In addition, this role will be the leader and subject matter expert for the leasing performance of our Student portfolios.
Key Role Responsibilities:
- Managing the day-to-day performance of the Central Sales Team for our Student portfolios to deliver best-in-class results, meeting or exceeding all KPIs
- Develop scalable and adaptable centralised leasing solutions for our Student portfolio using technology enablers and people
- Recruit, coach and develop the central sales team, to create a high-performing team environment
- Forecast and manage resourcing levels in the central sales team in line with consumer demand and seasonal fluctuations (i.e. shift patterns, headcount) to manage operating costs and deliver an exceptional customer experience
- Develop Student leasing strategies and have responsibility for their execution
- Lead the business towards achieving our leasing and occupancy goals
- Covers the Sales Director's responsibilities in his or her absence ensuring work is organised and executed
- Informs the wider business on sales performance by delivering reporting on the Central Sales team, property leasing and competitor analysis
- Work in collaboration with operations teams to support, manage and improve all elements of the leasing cycle including lead generation, lead conversion, tours, leasing and renewals
- Has strategic relationships with our key demand channels to identify areas of opportunity to improve the sales funnel and conversion optimisation
