What is the role of a Head of Hospitality in the Later Living industry?
The Head of Hospitality in the later living industry holds a pivotal role in managing and overseeing the hospitality and service aspects within retirement communities or senior living establishments. Their responsibilities encompass ensuring a high standard of living, services, and amenities tailored to the needs and preferences of senior residents.
Key responsibilities of a Head of Hospitality
Service Excellence: Establish and maintain high-quality hospitality services, including dining, housekeeping, recreational activities, and overall resident experience within the retirement community.
Team Leadership: Lead and manage hospitality staff, including dining, housekeeping, and recreational personnel, fostering a customer-focused culture and ensuring exceptional service delivery.
Resident Engagement: Develop and implement programs and activities that cater to the physical, social, and emotional well-being of senior residents, promoting an engaging and fulfilling lifestyle.
Service Standards: Set and enforce service standards and protocols to ensure consistent delivery of exceptional hospitality services aligned with the needs and preferences of senior residents.
Main requirements of a Head of Hospitality
Below are some examples of requirements for a Head of Hospitality role:
Education: A bachelor's degree in hospitality management, hotel management, business administration, or a related field is typically preferred. Advanced degrees or certifications in hospitality management can be advantageous.
Experience: Extensive experience in hospitality management, preferably within senior living, luxury hospitality, or related fields. Candidates typically need several years of progressive experience in managing hospitality services and teams.
Leadership Skills: Strong leadership qualities to lead, mentor, and motivate hospitality staff, fostering a customer-centric culture and ensuring exceptional service delivery.
Service Excellence: Proven track record of delivering high-quality hospitality services, including dining, housekeeping, recreational activities, and resident engagement within a senior living community or similar environment.
Resident-Centric Approach: Understanding of the needs, preferences, and lifestyle expectations of senior residents, and the ability to tailor hospitality services to meet these requirements.
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