What is the role of a Head of Hospitality in the Later Living industry?
The Head of Hospitality in the later living industry holds a pivotal role in managing and overseeing the hospitality and service aspects within retirement communities or senior living establishments. Their responsibilities encompass ensuring a high standard of living, services, and amenities tailored to the needs and preferences of senior residents.
Key responsibilities of a Head of Hospitality
Service Excellence: Establish and maintain high-quality hospitality services, including dining, housekeeping, recreational activities, and overall resident experience within the retirement community.
Team Leadership: Lead and manage hospitality staff, including dining, housekeeping, and recreational personnel, fostering a customer-focused culture and ensuring exceptional service delivery.
Resident Engagement: Develop and implement programs and activities that cater to the physical, social, and emotional well-being of senior residents, promoting an engaging and fulfilling lifestyle.
Service Standards: Set and enforce service standards and protocols to ensure consistent delivery of exceptional hospitality services aligned with the needs and preferences of senior residents.
Main requirements of a Head of Hospitality
Below are some examples of requirements for a Head of Hospitality role:
Education: A bachelor's degree in hospitality management, hotel management, business administration, or a related field is typically preferred. Advanced degrees or certifications in hospitality management can be advantageous.
Experience: Extensive experience in hospitality management, preferably within senior living, luxury hospitality, or related fields. Candidates typically need several years of progressive experience in managing hospitality services and teams.
Leadership Skills: Strong leadership qualities to lead, mentor, and motivate hospitality staff, fostering a customer-centric culture and ensuring exceptional service delivery.
Service Excellence: Proven track record of delivering high-quality hospitality services, including dining, housekeeping, recreational activities, and resident engagement within a senior living community or similar environment.
Resident-Centric Approach: Understanding of the needs, preferences, and lifestyle expectations of senior residents, and the ability to tailor hospitality services to meet these requirements.
If you are interested in applying for a Head of Hospitality role, look through our open job positions below. You can also register with us to keep track of all the available Head of Hospitality jobs as soon as they are announced.
Explore property jobs in Surrey...
Renowned for its picturesque landscapes.
About Surrey and the Property Industry
Surrey, nestled in the South East of England, blends affluent countryside living and modern sophistication. Renowned for its picturesque landscapes, the county encompasses rolling hills, verdant woodlands, and charming villages that exude a timeless English charm. Towns like Guildford, Woking, and Epsom offer a perfect mix of historic architecture, bustling town centres, and contemporary amenities. Surrey's proximity to London, excellent transport connections, and prestigious schools make it an appealing choice for families and commuters seeking a high quality of life. The property market in Surrey reflects a diverse range of housing options, from grand country estates to elegant townhouses and modern developments, catering to varying lifestyle preferences.
Looking for a property job in Surrey?
If you are looking for something different, or looking for a new opportunity in Surrey get in touch with our expert recruitment consultants today. Alternatively, you can view all of our available jobs in Surrey below!
Supporting your job search, finding the right role for you...
Our expert recruitment consultants take the time to understand your career objectives, expertise, and work preferences. They provide one-on-one guidance throughout the job search process, ensuring we present you with opportunities that truly resonate with your goals. We work with businesses throughout the whole of the property lifecycle, from corporate giants to boutique estate agencies.
Find out more about the specific disciplines we work within below: