Aftercare Coordinator

Posted 23 January 2024
Salary£29000 - £33000 per annum
Job type Permanent
DisciplineProperty Sales, Lettings & Customer Care
Contact NameSophia O'Donohue

Job description

Are you meticulously organised? Are you looking to develop your career within customer care? Do you want the chance to work for a leading & award-winning property developer?

Our client is looking for a Customer Service Coordinator to be part of their bustling customer services team, operating across 8 regions. You will be progressing defects, guiding the customer throughout the warranty period, and remain their main point of contact.

The Details:

  • £29k- £33k, dependent on experience
  • Social Working Hours- Monday - Friday, 9am-5:30pm
  • This is an office based role with no option to work from home
  • Annual bonus
  • An opportunity to work for a leading and award-winning property developer
  • Company private medical scheme
  • Excellent career development opportunities
  • Retail discounts
  • Please note that you must be able to drive with access to a car as the office is too remote to take public transport.

The Role:

  • Ensure that the customer is your up most priority
  • Ensure a full and comprehensive understanding of the customer journey
  • You will be diagnosing and progressing defects
  • Build and maintain relationships with contractors and subcontractors
  • Uphold a professional telephone manner
  • Confidently use CRM systems

About you:

  • As the ideal candidate you will have experience in new homes completions
  • You will be practical, and able to effectively problem solve
  • You will be able to work to deadlines within a specific time frame
  • You will be exceptionally friendly and approachable
  • You will have excellent time management and be able to prioritise tasks
  • Clean drivers licence with access to a car daily is essential
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