Assistant Aftercare Manager

Posted 18 December 2023
SalaryUp to £35000 per annum
LocationSouth East London
Job type Permanent
DisciplineProperty Sales, Lettings & Customer Care
Reference9674335_1702933453
Contact NameSophia O'Donohue

Job description

Are you passionate about aftercare? Love being on site and meeting new people? Looking for a next step up in your career?

Then this could be the perfect opportunity for you! My client is seeking an energetic Assistant Aftercare Manager to join their busy scheme. You will assist the Aftercare Managers in supporting customers throughout their warranty period ensuring a smooth and seamless customer experience.

About You?

  • Previous experience within customer care and defects
  • Understanding of the new build construction process
  • Communication and problem solving skills

The Role?

  • Home inspections
  • Manage customer contacts, with efficient response times
  • Carry out home demonstrations
  • Liaise with contractors and aftercare managers to ensure all works completed are to a high standard
  • Produce work schedules for aftercare managers and contractors
  • Manage and efficiently prioritise customers
  • Ensure all health and safety documentation is in place to carry out works

The Details

  • £35k
  • Monday-Friday
  • 9am-5pm
  • Company Retail Benefits

Please note if you do not have relevant experience you will not be considered for this role