Customer Care Coordinator

Posted 28 February 2023
SalaryUp to £33000 per annum
LocationNorth London
Job type Permanent
DisciplineEstate Agency, Property Sales, Lettings & Customer Care
Contact NameSophia O'Donohue

Job description

Customer Service Coordinator Role

Are you meticulously organised? Are you looking to develop your career within customer care? Do you want the chance to work for a leading & award-winning property developer?

Our client is looking for a Customer Service Coordinator to be part of their bustling customer services team, operating across 8 regions. You will be progressing defects, guiding the customer throughout the warranty period, and remain their main point of contact.

The Details:

  • £29k- £33k, dependent on experience
  • Social Working Hours- Monday - Friday, 9am-5:30pm
  • Annual bonus
  • An opportunity to work for a leading and award-winning property developer
  • Company private medical scheme
  • Excellent career development opportunities
  • Retail discounts

The Role:

  • Ensure that the customer is your up most priority
  • Ensure a full and comprehensive understanding of the customer journey
  • You will be diagnosing and progressing defects
  • Build and maintain relationships with contractors and subcontractors
  • Uphold a professional telephone manner
  • Confidently use CRM systems

About you:

  • As the ideal candidate you will have experience in new homes completions
  • You will be practical, and able to effectively problem solve
  • You will be able to work to deadlines within a specific time frame
  • You will be exceptionally friendly and approachable
  • You will have excellent time management and be able to prioritise tasks