deverellsmith is looking for an immediately available proactive, dedicated Customer Care Coordinator to join their fast-growing aftercare team on a temp basis, for a minimum of 12 months. This is an immediate start position and they ideally want this person to start in mid-November.
This is a hybrid site, office (Houghton Regis), and home-based role in Bedfordshire. You will work amongst the After Care team who are devoted, and hardworking and have an incredible reputation in the market for building high-quality sustainable, affordable homes.
Our client would like someone who is confident and can work independently but is able to communicate and work as part of a wider team. You should be able to pick up information and learn quickly about the company brand, housing, and property market. You should also have a great telephone manner and the ability to keep calm under pressure whilst still being able to deal effectively and efficiently with a variety of customers and contractors.
As a Customer Care Co-ordinator, you will be responsible for managing any defects that arise within the two-year warranty period, preparing information for contract meetings, and resolving customer queries and complaints. You will work as part of a small team to deliver exceptionally responsive repairs services to customers, liaising with contractors, colleagues, and customers.
A background in New Homes Customer Care is preferable however your experience can be varied in housing but you must have a minimum of 2 years experience in Customer Service, Lettings, telephone, admin-based roles.
- Handle customer queries to deliver a right-first-time repairs service
- Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently
What will you bring:
- Experience working within a Customer Service role in New Homes
- Exceptional Customer service skills
- Proficient use of MS office packages
- Well organised with the ability to work under pressure
What's on offer
- Up to £25k-£27 salary
- 35 hours per week
- ASAP start