Customer Care Coordinator - Houghton Regis (12 month FTC)

Posted 13 November 2022
Salary£25000 - £27000 per annum
LocationHoughton Regis
Job type Temporary
DisciplineNew Homes, Estate Agency & Mortgages
Contact NameTess Amigoni

Job description

deverellsmith is looking for an immediately available proactive, dedicated Customer Care Coordinator to join their fast-growing aftercare team on a temp basis, for a minimum of 12 months. This is an immediate start position and they ideally want this person to start in mid-November.

This is a hybrid site, office (Houghton Regis), and home-based role in Bedfordshire. You will work amongst the After Care team who are devoted, and hardworking and have an incredible reputation in the market for building high-quality sustainable, affordable homes.

Our client would like someone who is confident and can work independently but is able to communicate and work as part of a wider team. You should be able to pick up information and learn quickly about the company brand, housing, and property market. You should also have a great telephone manner and the ability to keep calm under pressure whilst still being able to deal effectively and efficiently with a variety of customers and contractors.

As a Customer Care Co-ordinator, you will be responsible for managing any defects that arise within the two-year warranty period, preparing information for contract meetings, and resolving customer queries and complaints. You will work as part of a small team to deliver exceptionally responsive repairs services to customers, liaising with contractors, colleagues, and customers.

A background in New Homes Customer Care is preferable however your experience can be varied in housing but you must have a minimum of 2 years experience in Customer Service, Lettings, telephone, admin-based roles.

Main Responsibilities:

- Handle customer queries to deliver a right-first-time repairs service

- Liaise with appropriate departments to ensure customer queries are resolved and repairs are scheduled efficiently

What will you bring:

- Experience working within a Customer Service role in New Homes

- Exceptional Customer service skills

- Proficient use of MS office packages

- Well organised with the ability to work under pressure

What's on offer

- Up to £25k-£27 salary

- 35 hours per week

- ASAP start

Apply Now