Customer Care Manager

Posted 27 July 2023
SalaryUp to £50000 per annum + Bonus
LocationSouth East London
Job type Permanent
DisciplineEstate Agency, Property Sales, Lettings & Customer Care
Contact NameSophia O'Donohue

Job description

My client is a leading property developer, who is looking for a Customer Care Manager to be based in South East London. They are committed to delivering excellence in the construction industry and maintaining strong customer relationships. They are seeking a dynamic and experienced individual to manage and maintain the highest standards of customer service for their completed properties.


  • Up to £50k basic + bonus
  • Monday-Friday, 8:30am-5pm
  • This is a site based role with no WFH
  • Opportunity to work with a leading property development company.
  • A dynamic and supportive working environment.
  • Career growth and development opportunities.

Key Responsibilities:

  • Acceptance of completed properties and conducting home demonstrations for new customers.
  • Manage and maintain stock properties to ensure they are in excellent condition.
  • Investigate and resolve warranty and defect issues raised by customers, building strong relationships.
  • Measure and report customer satisfaction to track service performance.
  • Establish programs of work for warranty issues, coordinating trades and materials.
  • Lead and manage Maintenance Technicians/Engineers, providing support and guidance.
  • Broad understanding of the construction process with relevant experience.
  • Background in investigating, identifying, and resolving defects.
  • Strong management and leadership abilities.
  • Customer-focused with excellent interpersonal and influencing skills.
  • Results-oriented with a problem-solving mindset.
  • Proficiency in IT systems.