Customer Service Co-Ordinator 12month FTC

Posted 26 January 2024
Salary£30000 - £32000 per annum
Job type Temporary
DisciplineProperty Sales, Lettings & Customer Care
Contact NameMary Kuchina

Job description

I'm looking for an experienced New Homes Customer Care Co-Ordinator to join my clients aftercare team in Basingstoke.

As a Coordinator, you will be responsible for dealing with customer concerns received and administer all activities in a timely and professional manner. This position is a 12 month fixed term contract! You will join an award wining house builder aswell as having a status as a UK top-five housebuilder with a five-star House Builders Federation customer satisfaction rating.

Whats in it for you?

  • Base salary £30,000 + annual bonuses
  • Monday to Friday
  • Up to 33 days annual leave plus bank holidays
  • Competitive contributory pension scheme

Your responsibilities:

  • Keep purchaser's plot file information up to date.
  • Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
  • Record receipt of all purchaser's correspondence and respond within 3 working days.
  • Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
  • Record dates of customer visits and log all defects identified.
  • Carry out all necessary calls in relation to the customer journey.
  • Carry out general administrative duties.
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