Defects Resolutions Coordinator

Posted 14 June 2022
SalaryUp to £30000 per annum + company benefits
Job type Permanent
DisciplineNew Homes, Estate Agency & Mortgages
Contact NameAlice Murray

Job description

Do you dream of working in a job you genuinely love?

Are you experienced in working in property aftercare, know the defects process inside-out, but not feeling fulfilled in your current role?

Are you ready to significantly progress your career in a supportive and team-focused environment?

When asking the hiring manager "why this company?", they were quick to answer: "I love my job". But what is it about this company that makes it so?

As a Defects Resolutions Coordinator, you'd be joining friendly team of 5, dedicated to looking after any repair issues for your given patch within the two year warranty period.

Award winning for their focus on company values in customer care, this mixed-tenure developer is responsible for one of London's biggest and most exciting new neighbourhoods - and is growing by the day. A place where staff and career progression are nurtured and dynamic company growth is achieved as a result.

What can I expect?

  • 30k annual salary

  • Life assurance

  • Income protection plan

  • Season ticket loan

  • Cycle to work scheme

  • Private medical insurance

  • Discretionary bonus scheme

  • Long term incentive plan

  • Childcare voucher scheme

  • Purchase of additional annual leave

What would I do?

  • Provide prompt communication with residents, contractors, & in house team with regards to the remedy and repair of defects.

  • Work closely with 3rd party suppliers and in-house departments to ensure residents' needs are met at all times.

  • Produce accurate reports to timeframe and keeping track of if/when repairs are in the process.

  • Proactively carry out any quality checks on completed defects.

  • Build a reliable knowledge of the individual building and communal systems and you operate on.

What do I need?

  • Previous experience within repairs, or Aftercare in New Homes.

  • IT literate with CRM software and skills in all MS packages.

  • Good time/priority management.

  • A proactive and dynamic attitude - able to multitask and solutions driven!

Additional perks:

  • Discounts at shops and restaurants

  • Support for personal development and training

  • Access to a Financial Adviser

  • Employee wellbeing initiatives

  • A calendar of events organised by a social committee

  • Two working days a year to spend volunteering for local charities

Want to hear more? Apply today by giving me a call.