- Posted 05 May 2022
- Salary£22500 - £27500 per annum
- Job type Permanent
- DisciplineReal Estate Management, Operations & Service Delivery
- Contact NameWesley Beckenham
Are you passionate about putting customers first? Do you want to provide great customer service experience? Then we have an opportunity for you
Why this company?
The company has over 10 years of experience with providing an excellent customer service experience to its customers. The company is now looking for someone to be part of their diverse team and heighten the level of customer service provided by the company.
Typical duties will include:
Be available to residents at all times, or ensure proper 'signposting' when away from the desk.
Support the resident services team with any administration duties.
Support the facilities team by carrying out regular building system inspections.
Liaise with housekeepers to ensure the building is clean and well-presented throughout at all times.
Raise and support the completion of any reactive maintenance both communal and within apartments.
Manage visitors and contractors efficiently and in line with company policy.
Responsible for signing keys in and out and to ensure only to authorised personnel.
Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
To provide utility meter reading for all properties as and when required.
To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
To manage car parking to ensure everything runs smoothly.
To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
What do you need?
Previous / current experience within a Front Desk or Concierge role.
High level of customer service.
Excellent communication both written and verbal.
Ability to work independently and on own initiative, yet follow instruction and procedure as required.
High standards of cleanliness.
Good attention to detail.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
Rewards and Benefits:
A basic salary of £22.5-£27.5K plus 10% performance related annual bonus.
Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much more.
We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.