Job description
Responsible for relationship management of all residents and the first point of contact from Move in to Move out delivering a brilliant resident experience and exceptional customer service. Ensuring day-to-day operations are delivered in an efficient and effective manner.
Key Responsibilities & Accountabilities:
- Ensuring a hassle-free experience is delivered to all residents at every stage of the resident journey from move in to move out.
- Engage with all residents at key stages after move-in, creating rapport and pro-actively resolving any issues before they are reported.
- Look for ways to do things better, change and explore opportunities to raise expectations and standards.
- To fulfil any additional / ad hoc duties as required to meet the needs of the business.
- Manage all move-ins / move-outs, to ensure all residents are given a personalised and thorough experience.
- Manage and coordinate all ancillary services and requests e.g., parking spaces, storage pods.
- Pro-actively build long-lasting rapport with residents.
- Aim for the highest quality standard of homes and meet/exceed turnaround times.
- Ensure business brand standards and Property Mark best practice are followed.
- Conduct regular quality audits to assess and evaluate performance of the Neighbourhood and Maintenance teams.
- Participates in all relevant learning and development opportunities, keeping knowledge always updated
- Support key neighbourhood events and attendance
- Build and develop effective working relationships with the neighbourhood team.
- Attend any daily team briefs and communicate clear and consistent focus on operational objectives/goals.
- Ensure the welcome office is delivering the highest standards of face-to-face service by providing knowledgeable and capable front of house teams, reducing resolution times for customers.
- Ensure all legal, statutory, and servicing compliance is conducted and that such requirements are met and maintain accurate and up-to-date records using data management system.
- Ensure all licensing objectives and control measures are delivered.
- Be aware of all premises operations and uphold all safety and compliance measures in accordance with legal and regulatory requirements.
Job has Expired
