Welcome to #ANewLeaseOfLife, a sub-series of the devcast…podcast, where you’ll be learning how experts of the build to rent and alternative investment sectors have climbed the ladder of their professional careers..
Hosted by Nick Hammond, Head of Build to Rent at deverellsmith.
Sowgol Zarinchang: a powerhouse of change and transformation and an expert in operations. As Managing Director of Way of Life, Sowgol oversees the quality of the Way of Life Journey. She ensures that each customer experience is a seamless process from the point of enquiry throughout their stay and until they move on to the next stage of their life.
Sowgol is regular speaker at different events, member of Women in Property, Ladies in Real Estate and CREW UK mentorship programme. In 2019, Sowgol was selected one of the ‘49 women who will shape the future of UK Real Estate’ by Bisnow.
This episode will explore challenges found with building a high-quality customer service team and the ever-changing consumer expectations, what a BTR provider can do to build a high-quality customer service team and her thoughts on the future of BTR in the UK.