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<h1> </h1><p>We're working with a highly regarded residential developer on an exciting opportunity for a Sales Executive to join a prestigious, multi-phase development in West London.</p><p><strong>Start:</strong> ASAP<br /><strong>Location:</strong> West London<br /><strong>Days:</strong> Tuesday-Saturday<br /><strong>Contract:</strong> Temp to January, with potential to go permanent after January<br /><strong>Day rate:</strong> Equivalent to £30,000-£32,000</p><h3>The Development</h3><ul><li><p>Major, long-term residential development</p></li><li><p>Development programme running through to 2030+</p></li><li><p>Sales already underway with strong buyer activity</p></li><li><p>New marketing suite currently being prepared</p></li><li><p>Further development sites in the pipeline with the same developer</p></li></ul><h3>The Role</h3><p>You'll be the key person on site, responsible for the smooth day-to-day running of the sales environment.</p><ul><li><p>Conducting viewings with prospective purchasers</p></li><li><p>Managing enquiries and following up leads</p></li><li><p>Progressing sales and maintaining strong buyer relationships</p></li><li><p>Welcoming visitors and providing a premium customer experience</p></li><li><p>Keeping show homes presented to an exceptional standard</p></li><li><p>Ensuring brochures and marketing materials are fully stocked</p></li><li><p>Managing appointments and general site activity</p></li><li><p>Liaising with the Sales Lead, construction team and wider stakeholders</p></li><li><p>Supporting the launch of the new marketing suite</p></li><li><p>Taking ownership of the site and working confidently on your own</p></li></ul><h3>About You</h3><p>We're looking for a switched-on, proactive Sales Executive who enjoys being hands-on.</p><ul><li><p>Residential sales experience essential</p></li><li><p>New homes or estate agency background preferred</p></li><li><p>Confident conducting viewings</p></li><li><p>Commercially minded and sales focused</p></li><li><p>Excellent customer service and communication skills</p></li><li><p>Highly organised with strong attention to detail</p></li><li><p>Professional and confident dealing with purchasers and contractors</p></li></ul><h3>Temp to Perm | Long-Term Opportunity</h3><ul><li><p>Initially a temporary role through to January</p></li><li><p>Day rate equivalent to £30,000-£32,000</p></li><li><p>Site has a development programme running through 2030+</p></li><li><p>Strong potential for long-term stability and progression</p></li><li><p><strong>Further sites coming through the pipeline</strong>, creating opportunities to grow with the developer and potentially move onto future schemes</p></li></ul><p> </p>

New Homes Sales Consultant - London

<p><strong>External Site Manager</strong></p><p>London</p><p>£300 per day CIS / £70,000 permanent</p><p>A well-established London developer is looking to appoint an External Site Manager for a residential scheme London.</p><p>The project is a high-rise development and the successful candidate will take ownership of all external works packages.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage all external packages including façade, envelope, roofing, balconies and landscaping</li><li>Coordinate subcontractors and ensure programme delivery</li><li>Maintain high standards of health &amp; safety and quality control</li><li>Work closely with the Project Manager and wider site team</li><li>Ensure works are delivered on programme and to specification</li></ul><p><strong>Requirements</strong></p><ul><li>Experience managing external packages on high-rise residential projects</li><li>Strong subcontractor management skills</li><li>Background with reputable main contractors or developers</li><li>SMSTS, CSCS and First Aid</li></ul><p>This is a great opportunity to join a major London scheme with a strong project team already in place.</p><p> </p>

External Site Manager

<h1 dir="ltr">New Homes Sales Executive</h1><p dir="ltr">Location: East London</p><p dir="ltr">Salary: Up to £40,000 basic, £80,000 OTE (uncapped commission)</p><p dir="ltr">Contract: Full-time, including alternate weekend working</p><p dir="ltr"><strong>Key selling points</strong></p><ul dir="ltr"><li>Join a major regeneration scheme with several more phases of development already planned</li><li>Realistic on-target earnings of £80,000, with uncapped commission</li><li>Long-term career stability on one site, rather than a short sales instruction</li><li>Small, close-knit team based on-site with a relaxed dress-code</li></ul><p dir="ltr"><strong>Highlights:</strong></p><ul dir="ltr"><li>A landmark, multi-phase regeneration scheme with further phases already planned for years to come</li><li>A varied portfolio of apartments, townhouses and premium homes, competitively priced</li><li>A quarterly bonus rewarding reservations, exchanges, completions and customer satisfaction scores</li></ul><p dir="ltr"><strong>About the opportunity</strong></p><p dir="ltr">deverellsmith is acting as strategic recruitment partner to a substantial, multi-phase regeneration scheme, seeking experienced sales negotiators for its on-site team. This is a long-term project, with further phases already planned beyond the one currently on sale.</p><p dir="ltr">The scheme offers a mix of apartments, townhouses and premium homes, with an expanding commercial and lifestyle offer taking shape around it. The next phase, launching next year, introduces private, shared ownership and rental homes, with completions expected in 2028/2029.</p><p dir="ltr"><strong>What makes the role exceptional</strong></p><p dir="ltr">This is not a short-term sales instruction. With years of phased delivery ahead, successful candidates can build a long-term career on one site, developing deep product knowledge and genuine relationships with an engaged, largely local buyer base, supported by an on-site customer service manager.</p><p dir="ltr"><strong>Key responsibilities</strong></p><ul dir="ltr"><li>Manage enquiries by phone, email and in person, converting interest into appointments and viewings</li><li>Deliver engaging, informative presentations of the development and its surroundings</li><li>Understand each buyer's motivations and tailor the pitch accordingly</li><li>Handle objections confidently, selling long-term value rather than price alone</li><li>Guide buyers through reservation, exchange and completion, maintaining momentum</li><li>Build lasting relationships with the local community and referral buyers</li><li>Maintain accurate records of enquiries, viewings and sales progress</li><li>Work closely with the on-site customer service and development teams</li></ul><p dir="ltr"><strong>Requirements</strong></p><ul dir="ltr"><li>Proven experience in new homes or property sales, ideally fast-paced</li><li>A polished, professional manner, comfortable representing a premium brand</li><li>Strong telephone skills and persistence in converting enquiries</li><li>The ability to read a buyer quickly and adapt your approach</li><li>Genuine charisma, energy and a personable, engaging presence</li><li>Resilience and a positive, solutions-focused approach to objections</li></ul><p dir="ltr"><strong>Rewards and benefits</strong></p><ul dir="ltr"><li>Up to £40,000 basic salary with realistic on-target earnings of £80,000</li><li>£1,000 flexible benefits allowance, including dental cover</li><li>Alternate weekends off</li></ul><p dir="ltr">We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.</p><p dir="ltr">For a confidential conversation about this opportunity, please get in touch with the deverellsmith team.</p>

New Homes Sales Executive

<div><div tabindex="0"><div><div><div><div><div><div><div><div><p dir="ltr"><strong>The Purpose</strong></p><p dir="ltr">This role plays an important part in the successful operation of a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park.</p><p dir="ltr">The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with excellent customer service.</p><p dir="ltr">This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.</p><p dir="ltr"><strong>KEY RESPONSIBILITIES</strong></p><p dir="ltr"><em>Leasing &amp; Administration</em></p><ul dir="ltr"><li>Conduct viewings to prospective tenants</li><li>Consistently deliver the brand's leasing standards</li><li>Process and respond to lettings enquiries in a timely manner</li><li>Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals</li><li>Understand the local rental market by conducting regular mystery shopping and competitor analysis</li><li>Implement and support branded marketing campaigns</li><li>Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings</li><li>Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis</li><li>Process resident applications including completion of background and credit checks</li><li>Assist with deposit protection scheme set up and releases</li><li>Assist with preparation of check-in and check-out reports</li><li>Assist with move in/move out customer journey procedures</li><li>Assist with the collection of rents, ensuring collection and deposit on a timely basis</li><li>Utilise the property management system to record various transactions and operating reports as required</li><li>Assist with market surveys and "open houses"</li></ul><p dir="ltr"><em>Key Performance Indicators: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt %</em></p><p dir="ltr"><em>Customer Service</em></p><ul dir="ltr"><li>Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors</li><li>Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs</li><li>Always seek ways to exceed residents' service expectations</li><li>Ensure resident issues and service requests are addressed within 24 hours</li><li>Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme</li><li>Be a true ambassador of the brand and what it stands for</li></ul><p dir="ltr"><em>Key Performance Indicators: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews</em></p><p dir="ltr"><em>Property Upkeep</em></p><ul dir="ltr"><li>Comply with regular fire safety and health and safety standards</li><li>Assist in undertaking scheduled flat inspections and recording of same</li><li>Day to day assistance in management of reactive maintenance and defects</li><li>Adhere to business operating processes, systems and standards</li><li>Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees</li><li>Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager</li></ul><p dir="ltr"><em>Key Performance Indicators: Property Management Software Scores</em></p><p dir="ltr"><strong>KEY VALUES</strong></p><div dir="ltr"><table><thead><tr><th scope="col">Value</th><th scope="col">Behaviours</th></tr></thead><tbody><tr><td>Passion for our customer</td><td>You constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf.</td></tr><tr><td>Respect</td><td>You treat people with respect independent of their status or disagreement with you.</td></tr><tr><td>Innovation</td><td>You challenge prevailing assumptions when warranted and suggest better approaches.</td></tr><tr><td>Collaboration</td><td>You unite to support each other's ideas - even if you see it slightly differently.</td></tr><tr><td>Communication</td><td>You share information openly and proactively.</td></tr></tbody></table></div><p dir="ltr"><strong>QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS</strong></p><p dir="ltr"><em>Essential</em></p><ul dir="ltr"><li>Demonstrates the traits of honesty, integrity and intelligence</li><li>Experience in a property lettings or related business (student accommodation, serviced apartments etc.)</li><li>Strong sales skills and confidence in promoting a product</li><li>Excellent customer relationship skills and attention to detail</li><li>Excellent organisation and administration skills</li><li>Clear and effective communication skills, verbally and in writing</li><li>Intermediate IT skills including Microsoft Office and property management systems</li><li>Team player with a willingness to support others</li><li>A positive, 'can-do' attitude with a desire to learn and achieve outstanding results</li><li>Ability to work independently on a day to day basis</li><li>Ability to work Saturdays and public holidays in line with the rota</li><li>Ability to work in different buildings if required</li></ul><p dir="ltr"><em>Desirable</em></p><ul dir="ltr"><li>Experience of working in the private residential sector</li><li>ARLA qualification</li><li>Knowledge of a property management system such as Yardi or similar</li></ul></div></div></div></div></div></div></div></div></div></div><div> </div>

Lettings Administrator 

<h2 dir="ltr">Head of Customer Service</h2><p dir="ltr"><strong>Location:</strong> London (based across a central office and an on-site marketing suite)<br /> <strong>Salary:</strong> Competitive, dependent on experience - full details discussed at interview stage<br /> <strong>Contract:</strong> Full-time, Monday-Friday</p><p dir="ltr"><strong>Key selling points</strong></p><ul dir="ltr"><li>Lead the customer service function for a landmark super-prime residential development in London</li><li>Build the team and processes from the ground up, ahead of first completions in 2028</li><li>Genuine scope to progress into a senior leadership role as the team grows </li><li>Work alongside an internationally renowned team of architects, interior designers and contractors</li><li>Rare opportunity to shape a scheme from this early stage through to delivery</li></ul><p dir="ltr"><strong>Highlights:</strong></p><ul dir="ltr"><li>A rare, one-of-a-kind super-prime development set within extensive landscaped grounds</li><li>A significant collection of apartments and townhouses across multiple blocks, targeting the very top of the market</li><li>Main sales launch beginning this September, with first completions due in 2028</li></ul><p dir="ltr"><strong>About the opportunity</strong></p><p dir="ltr">This is one of London's most significant super-prime residential developments, set within several acres of grounds and formal gardens. It comprises a substantial collection of generously sized apartments alongside a small number of townhouses, arranged across multiple blocks with extensive on-site amenity space. A proportion of units will be retained for rental, with strong interest anticipated from an international buyer pool. A specialist property management company has been appointed, with a wellness and gym operator soon to be confirmed.</p><p dir="ltr"><strong>What makes the role exceptional</strong></p><p dir="ltr">Customer service is being retained in-house, and this role offers full ownership of the function from inception - from establishing the framework and systems to eventually recruiting and leading a team. It is a standalone, high-autonomy position for someone ready to build rather than inherit.</p><p dir="ltr"><strong>Key responsibilities</strong></p><ul dir="ltr"><li>Establish the customer service framework, systems and processes ahead of first completions</li><li>Own the purchaser journey from point of exchange through to completion and induction</li><li>Build relationships with purchasers, understanding and managing their expectations</li><li>Select and implement a residents' portal and digital engagement tools</li><li>Develop training materials and induction videos for the wider team</li><li>Recruit and manage a second customer service professional within around six months</li><li>Liaise with the appointed property managers and amenity operators</li><li>Represent the development when showing designers and stakeholders around site</li></ul><p dir="ltr"><strong>Requirements</strong></p><ul dir="ltr"><li><strong>Proven experience in super-prime residential development is essential - candidates without this background will not be considered</strong></li><li>Track record of building customer service frameworks and processes from scratch</li><li>Confident operating independently, without an existing team in place</li><li>Experience managing the purchaser journey from exchange to completion</li><li>Strong stakeholder management skills across developers, contractors and designers</li><li>Excellent communication skills and meticulous attention to detail</li><li>Experience recruiting and building a team as an organisation scales</li></ul><p dir="ltr">Requirements for salary bandings will be discussed in the interview stages and screening calls.</p><p dir="ltr"><strong>Rewards and benefits</strong></p><ul dir="ltr"><li>Ownership of a customer service function from day one, on a landmark scheme</li><li>Clear path to a senior leadership role as the team grows</li><li>Exposure to an internationally renowned team of architects, designers and contractors</li><li>Based across a central London office and an on-site marketing suite</li></ul><p dir="ltr">We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.</p><p dir="ltr"> </p>

Head of Aftercare

<h1>Tenancy Progressor</h1><h3>Reading | Lettings &amp; Property</h3><p><strong>The Opportunity</strong></p><p>We are currently working with an established and growing property business who are looking to appoint an experienced <strong>Tenancy Progressor</strong> to join their busy Tenancy Operations team in Reading.</p><p>This is a fast-paced and highly important role, sitting at the heart of the lettings process and responsible for ensuring a <strong>smooth, compliant and customer-focused journey</strong> from the point a holding deposit is agreed through to tenancy commencement and key collection.</p><p>You'll work closely with Lettings Consultants, tenants, internal departments and external providers, ensuring every stage of the tenancy progression process is completed accurately, efficiently and within the required timescales.</p><p>This would suit someone who thrives in a busy environment, has excellent attention to detail and enjoys being at the centre of the customer journey.</p><h2>About the Role</h2><p>As a <strong>Tenancy Progressor</strong>, you'll take ownership of the key administration and coordination involved in progressing new tenancies.</p><p>You'll ensure all compliance requirements are met, tenancy agreements are issued and signed, move-in funds are collected and deposits are correctly managed ahead of the tenancy start date.</p><p>The role requires someone who can manage multiple transactions simultaneously, communicate confidently with a range of stakeholders and proactively identify and resolve issues before they impact the customer journey.</p><h2>Key Responsibilities</h2><h3>Tenancy Progression</h3><ul><li>Manage the tenancy progression process from holding deposit through to key collection.</li><li>Ensure all required compliance documentation and certificates are obtained, checked and issued to tenants.</li><li>Prepare and issue tenancy agreements and coordinate the signing process.</li><li>Coordinate the collection of all move-in monies ahead of the tenancy start date.</li><li>Work closely with Lettings Consultants to ensure a smooth and efficient tenant journey.</li><li>Manage deposit collection and registration in line with relevant requirements.</li><li>Provide tenants with guidance and support throughout the tenancy progression process.</li><li>Monitor progress against key deadlines and proactively chase outstanding actions.</li></ul><h3>Customer Service</h3><ul><li>Deliver an exceptional customer experience throughout the tenancy progression process.</li><li>Ensure tenants receive clear, timely and professional communication.</li><li>Act as a key point of contact for tenant queries and progression updates.</li><li>Proactively manage expectations and keep all relevant parties informed.</li><li>Identify potential issues early and work towards effective resolutions.</li></ul><h3>Compliance &amp; Risk</h3><ul><li>Maintain a strong working knowledge of UK tenancy legislation and relevant compliance requirements.</li><li>Ensure tenancy processes are completed in accordance with current legislation and internal procedures.</li><li>Keep up to date with changes in legislation, including the <strong>Renters' Rights Act 2025</strong>.</li><li>Identify potential compliance or operational risks and escalate where appropriate.</li><li>Ensure all documentation and records are accurate and maintained to a high standard.</li></ul><h3>Stakeholder Management</h3><ul><li>Act as a key liaison between tenants, Lettings Consultants, internal teams and external providers.</li><li>Build strong working relationships across the wider business.</li><li>Work collaboratively with other departments to ensure a seamless operational process.</li><li>Communicate effectively with stakeholders to ensure transactions progress within agreed timescales.</li><li>Contribute to a positive and customer-focused team culture.</li></ul><h2>About You</h2><p>We're looking for an experienced <strong>Tenancy Progressor or property professional</strong> who understands the importance of delivering both a compliant and high-quality customer experience.</p><p>You'll be comfortable working in a fast-paced lettings environment and able to manage multiple tenancies at different stages of progression.</p><p>Ideally, you will have:</p><ul><li>Previous experience in tenancy progression, lettings administration or a similar property role.</li><li>Strong knowledge of UK tenancy legislation and compliance requirements.</li><li>Excellent customer service and tenant engagement skills.</li><li>Strong written and verbal communication skills.</li><li>Excellent attention to detail and organisational abilities.</li><li>The ability to manage competing priorities and work to deadlines.</li><li>A proactive approach to problem-solving.</li><li>Confidence communicating with tenants, colleagues and external stakeholders.</li><li>The ability to identify potential issues and take ownership of resolving them.</li><li>A strong understanding of the importance of compliance, accuracy and customer experience.</li><li>Up-to-date knowledge of the <strong>Renters' Rights Act 2025</strong> would be highly advantageous.</li></ul><h2>Why Consider This Opportunity?</h2><p>This is a great opportunity for an experienced property professional to join a growing organisation where you'll play a key role in delivering an efficient and positive tenant journey.</p><p>The position offers the chance to work across the full tenancy progression process, develop your knowledge of legislation and compliance, and build strong relationships across the wider lettings and property operation.</p><p>If you're organised, commercially aware, customer-focused and enjoy working in a <strong>fast-paced lettings environment</strong>, this could be an excellent next step in your property career.</p><p> </p>

Tenancy Progressor

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