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<h2>Overview</h2>Due to a seasonal spike in tenancy end dates around 31 July, our client is experiencing a compressed void turnaround workload from late July through August/September. They are seeking experienced temporary painter/handymen to support this peak period, with the first two weeks of August expected to be the busiest.<h2>Role Details</h2><ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Position: Temporary Handyman</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Duration: Flexible - a few days, a few weeks, or up to two months, depending on workload and fit. Peak demand expected in early August.</li></ul><h2>Key Responsibilities</h2><ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Reactive maintenance across residential properties</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Painting and decorating</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Basic void turnaround work (preparing vacated properties for re-letting)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Appliance installation</li></ul><h2>Candidate Requirements</h2><ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Genuine, hands-on trade experience - not a general DIY/handyman skillset</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Prior experience with high-volume void turnarounds, ideally within residential buildings/apartments, is strongly preferred</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Reliable, professional, and able to work efficiently under time pressure during peak periods</li></ul>

Painter/Handyman- (Void Turnaround Support)

Duration: 3 months initially, with strong potential to extend.We're looking for an experienced, office-based temp to support a busy build-to-rent site. This is a resident service/admin support role.What you'll be doing:<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Managing HubSpot calls and lead follow-ups</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Conducting property viewings</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Carrying out building walks</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Providing front desk cover for short periods (e.g., lunch breaks), taking down member/resident queries as needed</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Supporting general resident service and admin activities across the site</li></ul>What we're looking for:<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Fluency in Yardi - essential</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Previous experience in residential/build-to-rent or similar (e.g., large managed developments)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in resident service admin activities strongly preferred</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Confident, calm, and professional manner</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable working independently in an office-based role</li></ul>

Resident Services & Office Support 

<h1>Role Purpose</h1>We are looking for a reliable, physically fit, and hands-on individual to help keep our residential estate running smoothly day to day. This is primarily a physical, practical role - you will be the person our residents and management team rely on to keep communal areas clean, tidy, and well-maintained. Some basic handyman skills are a bonus, but the most important thing is a can-do attitude and willingness to get stuck in.<h1>Key Responsibilities</h1><h2>General Caretaking &amp; Grounds</h2><ul><li>Carry out regular patrols of communal areas, identifying and reporting any issues or hazards.</li><li>Keep communal areas, corridors, bin stores, and external grounds clean, tidy, and presentable.</li><li>Manage bin collection - moving bins to and from collection points on collection days.</li><li>Assist with general groundswork including keeping pathways clear and external areas well-maintained.</li><li>Move furniture, equipment, and supplies around the building as required.</li><li>Set up and organise rooms for inspections, meetings, or other operational needs.</li><li>Assist with flat turnarounds at end of tenancies, including redecorating, cleaning, and making rooms ready for new residents.</li></ul> <h2>Routine Checks &amp; Compliance Tasks</h2><ul><li>Carry out routine water flushing on outlets that are infrequently used, as part of legionella prevention.</li><li>Assist with logging and completing scheduled checks such as fire alarm tests, water temperature records, and other planned maintenance tasks.</li><li>Report any maintenance issues or safety concerns promptly to the relevant manager.</li><li>Support the team in keeping accurate records of checks and tasks completed.</li></ul> <h2>Basic Maintenance &amp; Handyman Tasks</h2><ul><li>Carry out minor repairs and general handyman tasks around the property (e.g. changing light bulbs, basic plumbing fixes, touch-up painting, furniture assembly).</li><li>Assist contractors visiting site, ensuring they have access and adhere to site procedures.</li><li>Flag and escalate anything requiring a qualified specialist.</li></ul> <h2>Customer &amp; Team</h2><ul><li>Be friendly and approachable with residents - a smile and a helpful attitude go a long way.</li><li>Work closely with the management team and flag anything that needs attention.</li><li>Contribute to a positive, team-focused working environment.</li></ul>

Maintenance Operative/Handyman

Job Title: Office Manager Location: Regent Street, West London - (1 Day at Reading office) Schedule: Monday - Friday 9-5:30pmSalary: £35K + BonusJob Description:I'm currently seeking an experienced and proactive Office Manager to join a real estate team in West London (Oxford Circus) . The ideal candidate will be responsible for ensuring the smooth operation of the office environment and supporting our employees. This role involves a variety of administrative tasks, requiring excellent organisational skills and attention to detail.Key Responsibilities:<ul><li>Employee On boarding and HR:<ul><li>Assist in on boarding new employees.</li><li>Maintain employee records and ensure HR compliance.</li><li>Handle employee inquiries on HR matters.</li></ul></li><li>Office Management:<ul><li>Manage office supplies, equipment, and mail distribution.</li><li>Develop and implement office policies and procedures.</li><li>Maintain a clean and organised work space.</li><li>Manage office supply inventory and order as needed.</li><li>Coordinate office equipment purchases and maintenance.</li></ul></li><li>Administrative Support:<ul><li>Coordinate schedules and meetings for executives and team members.</li><li>Answer calls and assist visitors.</li><li>Plan team-building activities and company events.</li><li>Arrange logistics for conferences and off-site events.</li><li>Coordinate employee travel arrangements.</li><li>Assist in developing and managing the office budget.</li></ul></li><li>Health and Safety:<ul><li>Ensure compliance with health and safety regulations.</li><li>Implement safety measures in the office.</li></ul></li><li>Miscellaneous:<ul><li>Handle miscellaneous administrative tasks.</li><li>Adapt to changing office needs and assist with special projects.</li></ul></li></ul>Qualifications:<ul><li>Proven experience as an Office Manager or in a similar administrative role.</li><li>Strong organisational and time management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in office software (e.g., MS Office).</li><li>Knowledge of HR practices and compliance is a plus.</li><li>Ability to handle multiple tasks and prioritise effectively.</li><li>Attention to detail and problem-solving skills.</li><li>Ability to adapt to a dynamic work environment.</li></ul>If this sounds like something you would be interested in and have the necessary experience required, then feel free to apply. Alternatively, if you would like to know more information about the position then contact Jonathan Catt at deverellsmith for a more in-depth chat. We work as one The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.

Office Manager

We are working with an established property management business to appoint an experienced Credit Controller. The successful candidate will take ownership of the full credit control function across the client's residential property portfolio, driving collections, reducing arrears and bringing consistency and structure to the payment cycle.The RoleYou will provide a complete credit control service across the portfolio, taking responsibility for collections, reporting and the smooth running of the function. A key early objective is aligning all payment dates to a single fixed monthly date across the entire portfolio.Collections &amp; Arrears<ul><li>Manage the full collections cycle - chasing customers by phone, letter and email through first, second and final reminder stages.</li><li>Progress accounts to legal action where required, including serving relevant notices for rent arrears and chasing former customer debts.</li><li>Prepare paperwork for court hearings and instruct bailiffs or solicitors to recover outstanding debt.</li><li>Raise purchase orders and approve related invoices for instructed works.</li><li>Handle enquiries relating to arrears and cases where customers are unable to pay, respecting confidentiality throughout.</li><li>Liaise with Property Managers during the collection process.</li></ul>Lettings - New Lets, Renewals &amp; Exits<ul><li>Calculate payment dates and pro-rata charges for the sales teams.</li><li>Check, post and report on unposted charges; raise routine and ad-hoc invoices.</li><li>Maintain the renewals tracker and confirm renewals are clear to proceed before lease execution.</li><li>Reconcile accounts at tenancy end and keep customer records, contact details and lease copies up to date on the system.</li></ul>Banking<ul><li>Identify overpayments and instruct refunds or reallocation of funds.</li><li>Reallocate receipts within the ledger and assist with receipting and bank reconciliations when required.</li></ul>Reporting<ul><li>Produce weekly aged debtor reports with commentary.</li><li>Prepare aged debt and collection reports for monthly and quarterly investor reporting packs.</li><li>Review bad debts with the accountant and asset managers to inform quarterly provisions and write-offs.</li></ul>Managing the Function<ul><li>Oversee the credit control function, setting and reporting on departmental KPIs.</li><li>Identify service and efficiency improvements and keep team procedures aligned to compliance and best practice.</li><li>Communicate effectively with internal teams and external stakeholders.</li></ul>About YouEssential<ul><li>A genuine understanding of and commitment to property services and managing third-party customer relationships.</li><li>Self-motivated, with high energy, enthusiasm and a strong customer-care ethic.</li><li>Takes ownership of their own actions, learning and development, maintaining high levels of integrity.</li><li>Committed to equality, diversity and treating everyone fairly.</li></ul>Desirable<ul><li>Knowledge and experience of using Qube.</li></ul>

Credit Controller

About Our ClientEstablished in the early 2020s, our client is a specialist UK residential living investment management business, acquiring, developing, managing and operating high-quality rental property across London and key regional cities on behalf of institutional capital partners. The senior team brings 25+ years' average experience in UK residential, with an ambition to become a leading specialist investment and development manager of residential communities. The business is backed by a major institutional asset manager.About the RoleThis role bridges strategic plans and day-to-day delivery across a diverse BTR portfolio, combining strategic asset management, operational efficiency and exemplary customer service. It's not a traditional operator-side role - this is an owner-manager platform within an institutional private equity environment, so the successful candidate must balance strategic asset performance, operator oversight and investor-grade reporting with hands-on problem solving in a lean team.You'll work closely with outsourced operating partners and the senior management team to implement strategic plans, ensuring all third-party managed properties perform optimally and deliver exceptional resident service. Based in London, with travel across UK regional schemes.About YouAn experienced operations leader with a strong multi-site property management background in Build-to-Rent or a comparable sector, and proven expertise managing third-party operators/managing agents on operational excellence, financial performance and customer experience. You combine strategic thinking with hands-on execution - driving occupancy, rent growth and cost efficiencies while maintaining compliance and risk management - and lead in a way that keeps internal teams and external partners aligned.Contract management, financial oversight, H&amp;S compliance and resident engagement experience are all beneficial, alongside a commercial mindset. You're comfortable in a scaling platform where processes and governance are still evolving.Key Accountabilities<ul><li>Build a collaborative relationship with outsourced operators, aligning on goals and standards.</li><li>Drive leasing/renewal strategy with operators and property teams to maximise occupancy and retention.</li><li>Monitor compliance with rental housing regulations and stay ahead of local market/economic trends.</li><li>Support accurate, decision-useful performance reporting for senior management and capital partners.</li><li>Assess property performance metrics with operators, identifying efficiency and satisfaction improvements.</li><li>Drive asset NOI through revenue growth, occupancy and cost control, working with an engaged property team.</li><li>Evaluate operator performance (including customer/team feedback) and act on findings.</li><li>Feed operational insight into design and development for new schemes.</li><li>Support the Operations Director on plans against KPIs spanning occupancy, H&amp;S, satisfaction and asset management.</li></ul>KPIs: Revenue Performance, NOI, Rental Phasing, Average Rent, Monthly Occupancy, Cost Management, Arrears %, Bad debt %Customer Service<ul><li>Ensure the operator delivers a consistently exceptional customer experience and the company's social values across schemes.</li><li>Oversee community engagement - resident events, communications, and initiatives.</li><li>Drive improvements to service delivery and reporting.</li></ul>KPIs: Customer satisfaction, NPS, Social value KPIsDevelop and Manage Team<ul><li>Foster a culture with the operating partner that motivates onsite teams toward efficiency and service.</li><li>Ensure legislative compliance (Housing Act, H&amp;S, data protection).</li><li>Provide a clear framework for team execution and engagement.</li><li>Support recruitment, coaching and succession planning for key property team members.</li></ul>KPIs: Employee retention, Employee satisfaction, H&amp;S risk assessmentsProtect and Nurture the Asset<ul><li>Support compliance on health, safety and fire safety.</li><li>Ensure properties meet appearance/physical standards; run regular building audits.</li><li>Work with the operator on successful building mobilisation and aftercare.</li></ul>Qualifications, Experience and Role RequirementsEssential:<ul><li>Leadership experience in build-to-rent or comparable purpose-built residential asset classes, with a track record of team development and delivery.</li><li>Considerable multisite operational experience, spanning administrative and procedural functions.</li><li>Strong grasp of operational P&amp;L, NOI drivers, budgeting, variance analysis and cost control; ability to challenge operator budgets and spot commercial upside.</li><li>Resilient, customer-service-driven, and a strategic thinker able to give timely, concise advice.</li><li>Articulate communicator, confident presenting operational initiatives and outcomes in writing and orally.</li><li>Strong business systems proficiency.</li><li>Practical knowledge of UK landlord/tenant legislation, housing regulation, rent reform and H&amp;S requirements.</li><li>Flexibility for occasional urgent out-of-hours support.</li></ul>Desirable:<ul><li>Experience implementing/developing a CRM system.</li><li>Propertymark Level 3+, IRPM Level 3+, and IOSH qualifications.</li><li>Experience managing a third-party operator/managing agent.</li></ul>

Operational Asset Manager

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