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<p> </p><div> </div><div><div tabindex="0"><div><div><div><div><div><div><div><div><div><div><p dir="ltr"><strong>Business Rates Manager - Commercial Property</strong><br /> London City | Hybrid</p><p dir="ltr">A long-established property investor and landlord is looking for a business rates specialist to take charge of its rates position. The business owns and manages a multi-let commercial estate across the UK and works closely with its occupiers, so keeping property costs fair and accurate is central to how it operates.</p><p dir="ltr"><strong>Why this role exists</strong></p><p dir="ltr">Rates are one of the biggest fixed costs across the estate, and the business wants a dedicated in-house expert to own them end to end. You'll set the direction for how rates are handled, decide where to challenge, and make sure nothing is being paid that shouldn't be. It's a hands-on role with genuine influence, rather than a processing job.</p><p dir="ltr"><strong>Your remit</strong></p><p dir="ltr">Strategy and savings<em>.</em> You'll scrutinise rateable values, bills and assessments to find where money can be saved, and lead checks, challenges, appeals and negotiations when a valuation looks wrong. You'll also advise on the rates consequences of empty units, tenant changes, refurbishment and development projects before decisions are made.</p><p dir="ltr">Stakeholders and advisors<em>.</em> You'll be the business's main contact for the VOA and billing authorities, and you'll direct the work of external rating agents and valuers, holding them to account for results.</p><p dir="ltr">Data, reporting and control. You'll keep rating records clean and current, track spend against budget, feed into the annual forecast, and give senior leaders clear reporting on exposure, risk and opportunity. You'll also put sensible governance and controls around the whole process.</p><p dir="ltr"><em>Horizon scanning.</em> Revaluations, reform and policy shifts will land on your desk first. You'll assess their impact and explain what they mean to colleagues in finance, asset management, property management and leasing.</p><p dir="ltr"><strong>What you'll need</strong></p><p dir="ltr">You'll have spent a good part of your career working in business rates within commercial property, whether in-house or on the consultancy side. You'll be confident with every part of the system, from valuation and multipliers to reliefs, appeals and billing, and you'll have dealt directly with the VOA and local authorities. You'll have run appeals and negotiations yourself, managed external advisors, and been through at least one major change to the rating regime.</p><p dir="ltr">Just as important is how you work. You're comfortable digging into large property data sets to spot errors and opportunities, you can explain technical issues in plain English to people who aren't specialists, and you're happy to question how things have always been done. You'll balance several priorities at once without losing sight of detail.</p><p dir="ltr">A professional qualification (such as RICS or IRRV), experience with rating or property management software, or a background in a multi-let portfolio would all be a plus.</p></div></div></div></div></div></div></div></div></div></div></div></div>

Business Rates Manager

<h1 id="temporary-resident-host-leatherhead" >Temporary Resident Host, Leatherhead</h1><p><strong>Site:</strong> Leatherhead</p><p><strong>Reports to:</strong> Resident Manager</p><p><strong>Contract:</strong> Temporary, covering the period while a permanent Resident Manager is recruited (through to Christmas, with potential to extend)</p><p><strong>Hours:</strong> Monday to Saturday, 9:00am to 6:00pm. One Saturday per month (possibly two initially), with Sunday and Monday off after a Saturday shift</p><p><strong>Start date:</strong> Monday of next week, with handover training Wednesday to Friday of the week before if available</p><h2 id="the-opportunity">The Opportunity</h2><p>We are currently recruiting on behalf of our client, a well-regarded residential operator based in Leatherhead, for an experienced Temporary Resident Host to join their on-site team. The development is a busy, high-profile community of 214 apartments where residents expect a five-star, hotel-style service, and you will be the friendly face of the building.</p><p>This is a fast-paced, resident-facing role, and our client is looking for someone who can start quickly and hit the ground running. You will have strong on-site support from the Resident Manager, Neighbourhood Manager, maintenance, housekeeping and night caretaker teams, but the successful candidate will need to be proactive and confident working without close supervision.</p><h2 id="the-role">The Role</h2><ul><li>Provide a warm, professional front of house and reception service to residents, visitors and contractors, in person and by phone</li><li>Manage the post room, ensuring parcels and deliveries are logged, stored and collected efficiently</li><li>Monitor and respond to resident emails and queries in HubSpot (typically 20 to 30 per day), resolving issues promptly or escalating where appropriate</li><li>Handle resident concerns and complaints calmly and professionally</li><li>Manage resident expectations clearly and diplomatically while maintaining positive relationships</li><li>Keep reception, communal areas and the office clean, tidy and presentable at all times</li><li>Plan and organise the Christmas programme of resident events, including preparation and readiness for the tree installation and festive decorations</li><li>Liaise with maintenance, housekeeping, night caretaker and wider operations teams to ensure issues are logged and followed up</li><li>Carry out opening and closing duties, including closing reception and the office at the end of the shift before the night team begins at 7:00pm</li><li>Support the Resident Manager and cover management duties as directed, particularly during periods of leave</li></ul><h2 id="what-our-client-is-looking-for">What Our Client Is Looking For</h2><p><strong>Essential</strong></p><ul><li>Proven customer service, front of house or reception experience (a hotel or hospitality background is welcome)</li><li>Excellent verbal and written communication skills, with fluent English</li><li>A polished, personable approach</li><li>Strong organisational skills and the ability to prioritise a busy workload</li><li>Proactive and self-motivated, able to work independently with minimal handholding</li><li>Confident using IT systems and comfortable learning new platforms such as HubSpot</li><li>Flexibility to work Saturdays on a rota basis and to provide additional cover before Christmas</li></ul><p><strong>Desirable</strong></p><ul><li>Experience in residential property management, build-to-rent or serviced apartments</li><li>Experience organising events</li><li>Local to Leatherhead or with straightforward travel links (the site is a 5-minute walk from the station)</li></ul><h2 id="personal-attributes">Personal Attributes</h2><ul><li>Resilient, calm under pressure and solution-focused</li><li>Warm, approachable and diplomatic</li><li>Reliable, punctual and well presented</li><li>Takes ownership and follows tasks through to completion</li></ul><h2 id="additional-information">Additional Information</h2><ul><li>Limited on-site parking is available. A space cannot be guaranteed, but one will be allocated where possible.</li><li>Immediate or very short notice availability is strongly preferred.</li></ul>

Resident Service Associate

<h1>Portfolio Property Manager - Mixed-Use Portfolio</h1><p><strong>Location:</strong> London<br /><strong>Salary:</strong> Up to £70,000- £75,000 + bonus<br /><strong>Working pattern:</strong> Office-based, Monday to Friday</p><p>I'm currently recruiting for a Portfolio Property Manager to join a leading property management business, overseeing a complex, high-profile mixed-use portfolio.</p><p>This is a senior opportunity for an experienced property management professional with a strong background in client relationships, financial management and compliance, alongside the ability to lead teams and deliver excellent service across a diverse portfolio of assets.</p><h3>Key Responsibilities</h3><ul><li><p>Oversee the strategic and operational management of a complex mixed-use property portfolio.</p></li><li><p>Act as a senior point of contact for clients, occupiers and key stakeholders, building strong relationships and providing commercially focused advice.</p></li><li><p>Take ownership of portfolio performance, service standards, KPIs and risk management.</p></li><li><p>Lead, support and develop property managers and on-site building management teams.</p></li><li><p>Manage service charge budgets, operating expenditure, cash-flow forecasts, financial reporting and arrears.</p></li><li><p>Ensure properties meet relevant statutory, regulatory, health and safety requirements and RICS guidance.</p></li><li><p>Work closely with facilities management, asset management, finance, leasing and other specialist teams.</p></li><li><p>Oversee lease administration, insurance requirements, property records and tenancy-related matters.</p></li><li><p>Prepare and present client reports, management information and recommendations to support decision-making.</p></li><li><p>Identify opportunities to improve operational efficiency, occupier experience and long-term asset value.</p></li><li><p>Oversee property mobilisations, contribute to business planning and drive continuous improvement.</p></li><li><p>Support client retention and business development through high-quality service delivery.</p></li></ul><h3>About You</h3><ul><li><p>Significant experience in property management, ideally across a complex mixed-use portfolio incorporating residential and commercial assets.</p></li><li><p>Proven experience managing senior client relationships and delivering against demanding client expectations.</p></li><li><p>Strong knowledge of service charge budgets, financial management, lease administration and property compliance.</p></li><li><p>Experience leading teams and coordinating multiple internal departments and external partners.</p></li><li><p>Commercially astute, with excellent analytical, organisational and problem-solving skills.</p></li><li><p>Strong communication, presentation and stakeholder management capabilities.</p></li><li><p>A relevant property qualification, with MRICS preferred.</p></li></ul><h3>The Opportunity</h3><p>Offering a salary of up to <strong>£70,000 plus bonus</strong>, this is an excellent opportunity for an established Senior Property Manager or Portfolio Property Manager looking to take the next step in their career and oversee a high-profile, mixed-use portfolio.</p><p>If you have the relevant experience and would be interested in hearing more, please get in touch for a confidential discussion.</p>

Portfolio Property Manager

<p dir="ltr"><strong>Senior Lettings Negotiator, Core Lettings | Regent's Park</strong></p><p dir="ltr"><strong>Salary:</strong> £60,000 OTE<br /> <strong>Location:</strong> North West London<br /><strong>Working pattern:</strong> Full time, Monday to Friday, No weekends</p><p dir="ltr"><strong>The company</strong></p><p dir="ltr">This is a well-established North West London agency with over 35 years experience in the patch. The company wants to hire someone who knows what good lettings looks like, trusts them to get on with it, and gives them the support they need when they ask for it.</p><p dir="ltr"><strong>The role</strong></p><p dir="ltr">You'll run the core lettings side of the business (properties up to £2,000 per week) as your own department. The focus is on winning new business and building a strong base of renewal income that keeps paying you year after year.</p><p dir="ltr">You'll have sole access to the applicant register for core lettings, so the leads are yours. There are no call targets, activity KPIs or unnecessary meetings. You'll be judged on results.</p><p dir="ltr"><strong>What you'll be doing</strong></p><ul dir="ltr"><li>Running core lettings as your own desk, from pitch to let</li><li>Winning new instructions and growing the landlord base</li><li>Building a healthy stream of renewal income</li><li>Pitching to landlords, with an experienced member of the team joining you where possible</li><li>Managing your own diary, applicants and pipeline</li></ul><p dir="ltr"><strong>What the company is looking for</strong></p><ul dir="ltr"><li>At least two years' lettings experience with a high performing London agency</li><li>Someone self-motivated who is ready to take full ownership of a desk</li><li>Local North West London experience (strongly preferred)</li><li>Experience using Reapit (preferred)</li></ul><p dir="ltr"><strong>Remuneration</strong></p><ul dir="ltr"><li>Basic salary of around £25,000, depending on experience</li><li>15% commission on first-year letting fees for new business, rising to 20% upon yearly targets being hit</li><li>4 bonus opportunities per year </li><li>10% on renewals for as long as the tenant stays in the property</li><li>10% on management for the first year</li><li>Targets and bonuses reviewed every year</li></ul><p dir="ltr"><strong>Support</strong></p><p dir="ltr">You won't be on your own. The current team includes two long-serving lettings professionals, with five and eleven years at the company. Both started out in core lettings before moving up, so they know the desk well and are on hand to help.</p><p dir="ltr"><strong>Working pattern</strong></p><p dir="ltr">The office is open Monday to Friday, with no Saturday opening. You'll be expected to pick up enquiries that come in over the weekend, and occasional weekend viewings may be needed, but only when an applicant can't make any other time.</p><p dir="ltr"> </p>

Senior Lettings Negotiator

<p dir="ltr"><strong>Area Sales Director | South West London</strong></p><p dir="ltr"><strong>Salary:</strong> £60,000 basic, OTE £125,000 to £150,000<br /> <strong>Location:</strong> South West London</p><p dir="ltr"><strong>The company</strong></p><p dir="ltr">Our client is a premium estate agent that has been operating across South West London for more than 20 years. The business is well known in its markets, has a loyal customer base, and runs established teams across each of its offices.</p><p dir="ltr"><strong>The role</strong></p><p dir="ltr">As Area Sales Director, you'll take responsibility for five offices across South West London. You'll lead the branch managers and their teams, set the direction for the area and make sure each office hits its targets. It's a senior position with real influence over how the area performs, and the earnings potential reflects that.</p><p dir="ltr">This opportunity is open to current Area Directors, as well as branch managers running a high-performing single office who are ready to step up.</p><p dir="ltr"><strong>What you'll be doing</strong></p><ul dir="ltr"><li>Overseeing sales performance across five offices and holding branch managers accountable for their numbers</li><li>Coaching and developing managers and negotiators, and building strong teams in each branch</li><li>Recruiting to fill gaps and keep the area well staffed</li><li>Growing market share through new instructions, valuations and local profile</li><li>Reviewing pipeline, conversion and fee income across the area and acting on what you find</li><li>Getting involved in high-value instructions and negotiations where your experience will make a difference</li><li>Making sure every office delivers the level of service a premium brand is expected to offer</li><li>Reporting on area performance to the senior leadership team</li></ul><p dir="ltr"><strong>What we're looking for</strong></p><ul dir="ltr"><li>Experience as an Area Director, or as a branch manager with a proven record of running a high-performing office</li><li>Strong knowledge of the South West London sales market</li><li>A track record of hitting targets and building teams that deliver</li><li>Confidence leading managers as well as negotiators</li><li>Good commercial judgement and comfort working with numbers</li><li>Someone people want to work for, with a hands-on approach to leadership</li><li>A full UK driving licence (to move between offices)</li></ul><p dir="ltr"><strong>What's on offer</strong></p><ul dir="ltr"><li>£60,000 basic salary</li><li>OTE of £125,000 to £150,000</li><li>Responsibility for five established offices</li><li>The backing of a respected agent with more than 20 years in its markets</li><li>Clear scope to shape the area and grow your earnings</li></ul>

Area Sales Director

<p dir="ltr"><strong>Property Manager | Farringdon, London | £33,000 + commission + bonus (up to £37,500)</strong></p><p dir="ltr">We're recruiting a Property Manager to look after a portfolio of around 130 residential properties in central London for an international lettings and management business.</p><p dir="ltr">The business looks after homes for investors and overseas landlords. With offices across the UK, Europe and Asia, it gives landlords one partner to manage their property wherever they're based. In London, lettings and management sit in the same Farringdon office as finance, operations, customer services and marketing, so help is never far away when you need it.</p><p dir="ltr"><strong>The role</strong></p><p dir="ltr">You'll take ownership of the portfolio and be the main contact for the tenants and landlords in it. You'll have the freedom to run it your way, with clear KPIs so you always know where you stand. The London portfolio is split into a north and a south of the Thames team, and you'll report to the Senior Property Manager in yours.</p><p dir="ltr"><strong>What you'll be doing</strong></p><ul dir="ltr"><li>Acting as first point of contact for tenants, landlords and suppliers, and getting back to them quickly</li><li>Spotting expiring tenancies early and agreeing renewals at the right market level</li><li>Preparing and updating ASTs for renewals</li><li>Keeping on top of rent arrears before they build up</li><li>Inspecting properties and writing landlord reports, plus snagging and handover reports where needed</li><li>Arranging check-out inventories</li><li>Registering deposits with the DPS and agreeing fair deductions at the end of a tenancy</li><li>Getting quotes and arranging repairs, including new build defects</li><li>Checking rental statements, uploading invoices for payment and handling service charge demands and credit control</li><li>Keeping the property management system up to date</li><li>Encouraging happy tenants and landlords to leave a Google Review</li></ul><p dir="ltr"><strong>What you'll need</strong></p><ul dir="ltr"><li>At least 12 months' experience in residential property management</li><li>A good eye for detail and a genuine interest in giving people a good service</li><li>Strong organisation and the ability to prioritise when deadlines stack up</li><li>Confidence dealing with landlords, tenants and contractors, and the negotiation skills to reach a sensible outcome</li><li>A practical, positive approach to solving problems, whether you're working on your own or with the team</li></ul><p dir="ltr"><strong>What's on offer</strong></p><ul dir="ltr"><li>£33,000 basic salary</li><li>Commission of up to £2,500 OTE a year and an annual bonus of up to £2,000 (both paid after probation)</li><li>20 days' holiday, rising by a day each year to 25</li><li>Your birthday off, plus a wellness day each year</li><li>One day a week working from home after your three month probation</li><li>Monday to Friday, 9am to 5.30pm</li></ul><p dir="ltr">Out of hours cover is shared across the team, so you'll hold the company mobile one week in every eight.</p><p dir="ltr">The business is looking for someone who can start as soon as possible. If that sounds like you, apply now!</p>

Property Manager 

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