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Assistant Customer Service Manager | Southall, London | £33,000 - £37,000We're working with a prestigious residential developer on an exciting opportunity for an Assistant Customer Service Manager to join their on-site team at a flagship development in Southall.The RoleThis is a people-first position. You'll be the friendly, professional face that new residents turn to when they have questions, concerns, or need support settling into their new home. Working alongside the Customer Service Manager, you'll manage relationships from legal completion through to the end of the warranty period - logging defect requests, coordinating with contractors, conducting site inspections, and ensuring every resident feels heard and looked after.No background in property or construction is required. What matters is that delivering outstanding service comes naturally to you.Who We're Looking ForYou might come from luxury retail, premium hospitality, concierge services, or any environment where the client experience is everything. You're well-presented, empathetic, and confident handling difficult conversations with grace. You take pride in going the extra mile - and it shows.You'll also be organised, comfortable with digital systems (full training provided), and genuinely enjoy building relationships with people.What's On Offer💰 £33,000 - £37,000 depending on experience📍 Based on-site in Southall, London🤝 Supportive management structure with a Senior Customer Service Manager on site

Assistant Customer Service Manager

<h2 >Property Compliance Coordinator (Residential Portfolio)</h2>Borehamwood | £30,000-£35,000 | Monday-Friday (Office-Based)A well-capitalised residential property investor is seeking a highly organised Property Compliance Coordinator to support the oversight of a large UK leasehold portfolio.This is a process-driven, portfolio-level role focused on compliance tracking, managing agent oversight, and maintaining accurate leasehold records across multiple developments.You won't be managing properties directly; instead, you'll play a key role in ensuring standards are met, processes are followed, and managing agents are held accountable.<h2 >Why This Role?</h2><ul ><li >Exposure to a 100,000+ unit national portfolio</li><li >Work directly with senior estates leadership</li><li >Join a well-backed, long-term investor</li><li >Clear opportunity to build expertise in leasehold, compliance, and portfolio management</li><li >Stable, structured environment with strong internal support</li></ul><h2 >The Role</h2>You'll sit within the Estates &amp; Operations team, supporting the day-to-day coordination of compliance and property-related processes.Key responsibilities include:<ul ><li >Monitoring statutory compliance (EICRs, FRAs, EPCs, H&amp;S)</li><li >Reviewing managing agent reports and chasing outstanding actions</li><li >Maintaining accurate leasehold and compliance records</li><li >Managing internal trackers, systems, and reporting tools</li><li >Supporting the handling of resident complaints and escalations</li><li >Assisting with leasehold consents and formal documentation</li><li >Coordinating with managing agents to ensure service and compliance standards are met</li></ul>This role suits someone who enjoys structure, organisation, and working with detail.You'll likely come from:<ul ><li >Block Management / Assistant Property Management</li><li >Leasehold or Property Administration</li><li >Property Compliance / Estates Coordination</li><li >Conveyancing or legal property support (desirable)</li></ul>You'll bring:<ul ><li >Experience managing trackers, documentation, or compliance processes</li><li >Confidence dealing with external stakeholders and queries</li><li >Strong attention to detail and ability to prioritise multiple tasks</li><li >Solid Excel / systems skills (comfortable handling data and reports)</li></ul>This role is best suited to someone who:<ul ><li >Prefers structured, process-led work</li><li >Enjoys organisation, tracking, and accountability</li><li >Wants to build a long-term career in property operations and compliance</li></ul>Sound like you? Get in touch today.

Property Compliance Coordinator - Borehamwood

Are you knowledgeable about HMO licensing and passionate about compliance and customer service? We have a fantastic opportunity for an HMO Licensing Consultant to join a growing team!In this role, you'll be at the forefront of ensuring our lettings portfolio remains fully compliant, working closely with landlords, tenants and property managers to deliver an excellent standard of service.📋 What you'll be doing: * Auditing lettings portfolios to identify properties requiring HMO, Additional or Selective licences * Keeping landlords informed of new and upcoming licensing schemes * Reviewing safety checks and certificates for HMO properties * Liaising with landlords, tenants, property managers and contractors to ensure maintenance is completed to a high standard * Overseeing remedial works and post-completion inspections * Maintaining accurate CRM records and databases * Developing and maintaining strong technical knowledge of licensing conditions and HMO legislation * Building excellent relationships with landlords to support repeat business * Using platforms such as Fixflo, Kamma and Goodlord✅ What we're looking for: * A solid understanding of HMO licensing requirements and processes * Experience delivering exceptional customer service to landlords and tenants * Excellent written and verbal communication skills * Highly organised with strong attention to detail * Resilient, tenacious and able to work under pressure * Able to manage your own workload effectively and work with limited supervision * A professional, credible approach with the ability to build trust quicklyThis is a brilliant opportunity for someone who thrives in a compliance-focused environment and wants to grow their expertise in HMO licensing.

HMO Licensing Consultant

<h1 >Sales Advisor - New Home Sales</h1><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">South London | £30,000-£35,000 DOE | Uncapped Commission | </h3>We're recruiting two Sales Advisors to join us on an exciting new development in South London. This is a fantastic opportunity to build a long-term career in new home sales with a well-established residential developer.<hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><h2 >The Role</h2>As a Sales Advisor, you'll be the face of our brand-new development - guiding customers through one of the biggest purchases of their lives. You'll be working closely with an experienced and supportive Sales Manager who is passionate about developing talent and helping their team grow.This role is ideal for someone who is hungry to learn, keen to progress, and looking for a company where their ambitions will be recognised and rewarded.<hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><h2 >What We're Looking For</h2>We're open to candidates from outside the new homes industry - if you have a strong sales background and the right attitude, we want to hear from you. More important than your CV is your drive, your people skills, and your commitment to growing with us for the long term.<ul ><li class="whitespace-normal break-words pl-2">Proven sales experience in any sector</li><li class="whitespace-normal break-words pl-2">A customer-first approach with excellent communication skills</li><li class="whitespace-normal break-words pl-2">Ambitious and eager to develop within the business</li><li class="whitespace-normal break-words pl-2">Reliable, self-motivated, and a team player</li><li class="whitespace-normal break-words pl-2">Comfortable working weekends as part of a regular schedule</li></ul><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><h2 >What's On Offer</h2><ul ><li class="whitespace-normal break-words pl-2">Salary: £30,000-£35,000 depending on experience</li><li class="whitespace-normal break-words pl-2">Commission: Uncapped </li><li class="whitespace-normal break-words pl-2">Working Hours: 9:30am-5:30pm, 5 days / week, weekend working required </li><li class="whitespace-normal break-words pl-2">Career Development: Direct mentorship from an experienced Sales Manager with a strong track record of developing people</li><li class="whitespace-normal break-words pl-2">A supportive, people-focused team culture</li></ul><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" />If you're ready to take your sales career in a new direction and build something lasting, we'd love to hear from you.

New Homes Sales Advisor 

Director of FF&amp;E ProcurementLuxury Hotel DeveloperLondon | Some International Travel | Up to £100,000 Do you know the luxury furniture market inside out? Do you have the contacts to prove it? We are delighted to be working exclusively with a privately-owned luxury hotel developer on a genuinely exciting appointment. Our client owns and operates a portfolio of wholly bespoke properties - each one a unique, considered world of its own - and with an ambitious pipeline of new builds and refurbishments ahead, they need a exceptional procurement professional to lead the FF&amp;E function at director level.This is not a role for someone who works from catalogues. Our client operates at the very top of the market and sources furniture, lighting and objects that are as distinctive as the hotels themselves - bespoke commissions, artisan makers, pieces that cannot be found through conventional channels. The Director of FF&amp;E Procurement will own this process entirely, from brief to installation, across every project in the portfolio. WHAT WE'RE LOOKING FOR <ul><li>Proven senior experience in FF&amp;E procurement within luxury hotel development or high-end residential development - new builds and refurbishments both.</li><li>Deep, current knowledge of the prime luxury furniture market - the key brands, the independent makers, the studios producing the most exciting work.</li><li>An established network of supplier contacts you can activate from day one.</li><li>A genuine eye for quality and an instinct for what makes a piece exceptional.</li><li>Strong commercial skills - you can manage significant budgets and negotiate with the best suppliers in the world.</li><li>The confidence and gravitas to operate at director level within a high-calibre development team.</li></ul> WHAT'S ON OFFER <ul><li>A director-level role with full ownership of the FF&amp;E function.</li><li>The opportunity to work on some of the most distinctive hotel projects being developed in the world right now.</li><li>A London base with international travel as the pipeline demands.</li></ul>

FF&E Procurement Director- Hotel Development 

<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">The Role</h3>We are looking for a highly organised and personable Leasing Administrator to take ownership of a fully let 112-apartment scheme in West London. This is a primarily remote role, with regular visits to the site, and is well suited to someone who thrives working independently while delivering an outstanding experience to prospective and existing residents.You will be the first point of contact for all leasing enquiries, managing the full resident journey from initial lead through to move-in, and ensuring the scheme maintains strong occupancy levels through excellent customer service and efficient process management.<hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Key Responsibilities</h3>Lead Management &amp; Enquiries<ul><li class="whitespace-normal break-words pl-2">Handle all inbound leads generated through Rightmove, Zoopla, and other channels in a timely and professional manner</li><li class="whitespace-normal break-words pl-2">Respond promptly to enquiries via phone, email, and portal messaging to maximise conversion</li><li class="whitespace-normal break-words pl-2">Maintain an organised pipeline of prospective applicants, tracking progress through the leasing cycle</li></ul>Viewings &amp; Customer Experience<ul><li class="whitespace-normal break-words pl-2">Conduct in-person viewings at the site, presenting the scheme and individual apartments to a high standard</li><li class="whitespace-normal break-words pl-2">Provide a warm, professional, and informative experience to all prospective residents</li><li class="whitespace-normal break-words pl-2">Follow up with applicants post-viewing and guide them confidently through their decision-making process</li></ul>Full Leasing Cycle Management<ul><li class="whitespace-normal break-words pl-2">Take applicants through the complete leasing journey, from initial enquiry to signed tenancy agreement and successful move-in</li><li class="whitespace-normal break-words pl-2">Manage tenancy progression including referencing and onboarding via an established lettings platform</li><li class="whitespace-normal break-words pl-2">Ensure all documentation is accurate, compliant, and completed in a timely manner</li></ul>Diary &amp; Workflow Management<ul><li class="whitespace-normal break-words pl-2">Manage your own diary effectively to balance viewings, follow-ups, and administrative tasks</li><li class="whitespace-normal break-words pl-2">Liaise with wider team members to coordinate availability, maintenance access, and move-in logistics</li><li class="whitespace-normal break-words pl-2">Keep internal systems updated and accurate at all times</li></ul>Portal &amp; Listings Management<ul><li class="whitespace-normal break-words pl-2">Create and manage property listings on Rightmove and Zoopla, ensuring all content is accurate, well-presented, and up to date</li><li class="whitespace-normal break-words pl-2">Monitor listing performance and adjust as needed to maintain enquiry levels</li></ul><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">What We're Looking For</h3><ul><li class="whitespace-normal break-words pl-2">Excellent interpersonal skills - you are confident, warm, and professional in all interactions</li><li class="whitespace-normal break-words pl-2">A natural ability to build rapport with people from all walks of life</li><li class="whitespace-normal break-words pl-2">Strong customer service ethos with a genuine desire to provide a great resident experience</li><li class="whitespace-normal break-words pl-2">Highly organised with strong diary management and the ability to prioritise effectively</li><li class="whitespace-normal break-words pl-2">Attention to detail, particularly when managing referencing, documentation, and compliance processes</li><li class="whitespace-normal break-words pl-2">Self-motivated and able to work independently in a remote-first environment</li><li class="whitespace-normal break-words pl-2">Previous experience in residential lettings, leasing, or a customer-facing property role is desirable</li><li class="whitespace-normal break-words pl-2">Familiarity with major portals and lettings platforms is advantageous</li></ul>

Lettings Administrator 

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