Community Manager - Co Working

Posted 12 January 2022
Salary£32k - 40k per year
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
Contact NameJoe O'brien

Job description

Community Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. YOU are the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organise all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. 

You will be joining at an early and very exciting stage of our clients growth, and will take complete ownership of your building, everything from operational excellence to ensuring its financial success so a real “Can do” approach is essential. You will be an all-rounder who will build a great team to deliver best-in-class hospitality in the flexible workspace sector. Whilst running your centre you will be expected to roll up your sleeves when large events are on.


  • Fully accountable for the operational and financial performance of the Hana by Industrious
  • End to end sales responsibility for team suites, meeting rooms, share spaces and ancillary income
  • Managing Systems, Staffing, FM contracts and other third-party suppliers
  • Recruiting and ongoing management of the on-site team
  • Actioning training requirements including: CRM, data, connectivity, H&S, FM, F&B and hospitality with the appropriate central support
  • Being the primary point of contact for the landlord and onsite building management team
  • Delivering a customer first hospitality approach
  • Developing operational strategies and policies to help drive the business forward
  • Drive positive change and continuously look to raise the bar in performance, revenue stream and processes so that we are recognised as a best-in-class operator across the region
  • Analyse the on-going financial performance of the unit and recommend tactics and strategies accordingly