Customer Care Coordinator

Posted 05 October 2022
SalaryUp to £32000 per annum
LocationHampshire
Job type Permanent
DisciplineNew Homes, Estate Agency & Mortgages
Reference84651312_1665047158
Contact NameHarriet Winter

Job description

Responsibilities:

  • Responsible for handling incoming customer queries by email and telephone
  • Dispatch corresponding contractors to relevant issues
  • Understand the key criteria for snags, including defects and damages
  • Assume responsibility for resolving customers issues efficiently
  • Maintain and update customer records in accordance with department protocols
  • Build strong networks internally with customer relations, estate management and technical to ensure transparency and ease of communication

The ideal candidate will have:

  • At least 6 months experience in the same role
  • Very strong organisational skills
  • Excellent communication skills - face to face and over the phone
  • Knowledge of the purchasing process of buying off-plan

Salary: £32k