We are seeking an experienced and proactive Property Manager (leasing manager) to oversee a high-end student living residence in South Kensington.

In this brand new block just about to complete you will be the Sales face of the Lettings, meeting and greeting prospective students and their families and giving tours - and seeing everything from initial meet and greet though to helping manager the block moving forwards.

We are looking for someone with a dynamic personality, someone who loves lettings and wants to be the face of the building.

Key Responsibilities

• Act as the primary customer-facing representative for current and prospective residents, ensuring a seamless and positive experience.
• Conduct property viewings for prospective residents and follow through to reservation.
• Continuously look for opportunities to improve processes and enhance customer experiences.
• Drive customer satisfaction across multiple platforms, including Student Hub, Google, and Home views.
• Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
• Perform inventory check-in and check-out reports for all properties.

• Conduct regular inspections of both occupied and vacant properties, reporting

• maintenance issues and breaches.

• Manage the move-out process, including deposit releases through the TDS

• Custodial scheme.

• Accurately report and record all activity in line with company policies and

• controls.
• Ensure data accuracy in relevant systems, including Concurrent.
• Assist with the planning and execution of events and resident experiences.

• Support office operations, including phone coverage, lobby management, and

• parcel handling.
• Provide cover for other Student Manager roles during holidays or peak periods.
• Assist team members with ad hoc tasks as required.