Day Resident Host Services

• Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout

  building and amenity spaces and provide updates on progress.
• Provide daily point of contact for contractors.
• Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
• Assist Senior CRM with viewings and tenant inductions/check ins.
• Ensure access control system is kept up to date and audited.
• Support Marketing department with promoting initiatives within the building.

• Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.
• Maintain and update resident host logbook/handover, noting all activity on shift.
• Ensure management keys are audited daily.
• Undertake audit of keys held in storage every night.
• Receive and sign for all parcels on behalf of residents when required and ensure parcel lockers are utilised efficiently.
• Return any incorrectly addressed mail/parcels, if necessary.
• Obtain and record meter readings for residents, letting agent and Management.
• To undertake any administrative tasks as requested by Management.
• Ensure no smoking throughout the property is strictly adhered to.

• Control access to the building and maintain security of the building and its customers.

• Always maintain position around the key entrance points unless on patrol or undertaking site

  duties work - at which point all doors to be locked and secured and ensure the 'resident host on
• patrol' sign is clearly displayed, and you have the company mobile switched on and with you.

• Monitor CCTV and arrange image downloads as needed.

• Lone worker device in possession throughout shift

• Undertake regular patrols of all communal areas including external grounds, onsite amenities and

  allocated car parking spaces and report any issues/defects to Management.
• Daily patrol of plant rooms to check for plant failure or leaks and report to Management.

• Ensure fire exits, walkways and communal corridors are always clear. If there is something causing

  obstruction, remove or report as appropriate.
• Check all fire doors are closed and in good order.
• Ensure general health and safety compliance on site.

• Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where

  required.
• Ensure building is always kept clean and tidy and supervise cleaners, as necessary.

• Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the

  cleaners.
• Ensure entrance way, ground floor concierge and seating area are tidy and always well presented.

• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other