Key Responsibilities:

• Act as the first point of contact for prospective residents, delivering exceptional customer service at all times.

• Conduct property viewings and follow up with prospective tenants to support lettings and occupancy targets.

• Process applications, references, and tenancy agreements in line with company policies.

• Support residents throughout their tenancy, from move-in to move-out.

• Maintain accurate records of tenancy information and CRM system updates.

• Collaborate with maintenance and facilities teams to ensure apartments are ready for new residents

• Assist with on-site events, community engagement initiatives, and resident communications.

• Support leasing and operational reporting as required by management.

• Uphold GDPR and compliance standards across all leasing and customer service processes.

• Previous experience in residential lettings, hospitality, or customer-facing roles preferred.

• Strong interpersonal and communication skills, both written and verbal.

• Organised, proactive, and able to multitask in a fast-paced environment.

• Familiarity with property management or lettings software is a plus.

• A team player with a passion for delivering a positive resident experience.