Join a growing property company as they expand their portfolio across key locations in the South East. They are seeking a dynamic Operations Director to lead operations across our expanding portfolio.

Position Summary

They are looking for an experienced Operations Director to oversee day-to-day operations across our property portfolio covering New Malden, Epsom, Marlow, Reigate, and Wandsworth. This hands-on leadership role requires someone who can ensure operational excellence, manage teams effectively, and solve problems efficiently while spending time on the road visiting our various locations.

Key Responsibilities

Operational Leadership

• Oversee all operational activities across the five-location portfolio
• Ensure staff are performing to required standards and are positioned where needed, when needed
• Implement and maintain operational procedures and best practices
• Monitor performance metrics and drive continuous improvement initiatives

Team Management & Accountability

• Manage and motivate teams across multiple locations
• Conduct regular site visits and performance reviews
• Ensure proper staffing levels and resource allocation
• Provide leadership, coaching, and development opportunities

Problem Resolution

• Act as primary escalation points for operational issues
• Develop and implement solutions for complex operational challenges
• Manage crisis situations and emergency responses
• Coordinate with external contractors and service providers

Property & Lettings Operations

• Oversee lettings processes and tenant relations
• Manage maintenance schedules and property upkeep
• Ensure compliance with health and safety regulations
• Coordinate property improvements and renovations

Travel & Site Management

• Regular travel between locations (New Malden, Epsom, Marlow, Reigate, and Wandsworth)
• Conduct site inspections and audits
• Meet with local teams and stakeholders
• Represent the company at property-related meetings

Required Experience & Skills

Essential Requirements

• Proven experience in real estate operations or property management
• Strong background in business operations and team leadership
• Knowledge of lettings processes and property maintenance
• Experience managing multiple locations or portfolios
• Excellent problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Full UK driving license and willingness to travel regularly

Preferred Qualifications

• Previous experience as Operations Manager or similar senior role
• Property or real estate qualifications (ARLA, NAEA, or equivalent)
• Experience with property management software and systems
• Financial management and budget oversight experience
• Knowledge of relevant property legislation and regulations

What We're Looking For

• A hands-on leader who leads by example
• Someone who can think on their feet and solve problems quickly
• A detail-oriented professional who ensures nothing falls through the cracks
• An individual who can build strong relationships with teams and stakeholders
• A results-driven person who can deliver operational excellence

Package & Benefits

• Competitive salary commensurate with experience
• Travel allowance
• Performance-based bonuses
• Professional development opportunities

Location

This role covers multiple locations: New Malden, Epsom, Marlow, Reigate, and Wandsworth. The successful candidate must be comfortable with regular travel between sites.