Estate Manager - Iconic BTR & Mixed-Use Development

Location: Stratford, East London
Salary: Up to £60K + Bonus + Benefits
Contract: Full-Time, Permanent

We are working exclusively with a client on an exciting opportunity for an experienced Estate Manager to lead the operations of a landmark, design-led Build-to-Rent (BTR) and mixed-use development in East London.

This is a rare chance to join one of the capital's most striking schemes, combining high-end rental apartments, world-class amenities, and vibrant community spaces - all within an iconic architectural statement.

The Role

The Estate Manager will oversee the seamless running of the estate, ensuring residents, guests, and visitors enjoy a consistent, premium experience every day.

You will be the operational lead for all on-site services, facilities, and compliance - managing the estate to the highest BTR and hospitality standards while fostering a strong sense of community.

Key Responsibilities

Operations & Service Delivery

• Oversee daily operations, including concierge, security, cleaning, landscaping, and maintenance teams.

• Ensure all services meet premium BTR and hospitality standards.

• Maintain full compliance with health & safety, fire safety, and statutory regulations.

Facilities & Maintenance

• Manage PPM schedules, ensuring swift and efficient resolution of reactive maintenance issues.

• Oversee contractor performance, procurement, and service level agreements.

Resident & Guest Experience

• Build positive relationships with residents, ensuring all queries and issues are handled promptly.

• Support the delivery of lifestyle, events, and community engagement initiatives in line with BTR best practice.

Financial & Administrative

• Assist with budget planning, cost control, and invoice approvals.

• Maintain accurate reporting and operational records.

Team Leadership

• Lead, motivate, and develop the on-site team to deliver 5-star service.

• Promote a positive, customer-first culture across all departments.

About You

• Previous experience in BTR, high-end residential, or luxury mixed-use estate management.

• Strong facilities management knowledge and operational leadership skills.

• Excellent customer service and communication skills.

• IOSH or NEBOSH certification desirable.

• Flexible and proactive approach, able to adapt in a fast-paced environment.

What's on Offer

• Competitive salary and performance-related bonus.

• Comprehensive benefits package.

• A unique opportunity to manage one of London's most visually striking and prestigious BTR communities.