Property Management Lead

Location: West End Office Based
Salary: £45,000-£55,000 + Discretionary Annual Bonus
Start Date: ASAP
Type: Full-Time, Permanent- Monday - Friday 9am - 6pm

About Us

Our client is a boutique property company focusing on development and management of luxury property. The company oversees a prestigious portfolio of residential properties in Prime Central London, including Knightsbridge, South Kensington, and Belgravia. They manage a portfolio of circa 35 units, offering a personalised and high-standard service to high-net-worth individuals (HNWI).

The Role

They are seeking a highly experienced and proactive Property Manager to lead the department; however this role does not include managing a team as you will be the sole Property Manager. Reporting directly to the CEO, this is a replacement role for someone ready to take full control of a premium residential portfolio, delivering day-to-day operational excellence and a responsive, client-focused approach. We are looking for a property manager that will care for this portfolio.

This is a full-time, office-based position, but regular property visits are essential to the role and out-of-hours emergency response is required.

Key Responsibilities

• Oversee marketing of properties and instruct sub-agents
  * Liaise with agents regarding offers and prospective tenants
  * Review and assess tenant referencing
  * Regularly inspecting properties to ensure they are presentable
  * Manage all statutory requirements and safety compliance across properties and buildings
  * Coordinate regular block cleaning and maintenance schedules
  * Maintain tenant relationships and manage any issues that may arise
  * Manage check-in and check-out processes with inventory clerks
  * Organise and oversee end-of-tenancy works
  * Deposit handling
  * Ensure all legal property / tenant requirements and inspections are met
  * Prepare and manage property budgets and financial reporting
  * Oversee ongoing block and building management
  * Carry out any tenancy renewals

Requirements

• Minimum 7 years of experience in residential individual property management in central London
  * Strong understanding of lettings and management processes including compliance
  * Experience dealing directly with HNWIs in a high-expectation service environment
  * Preferred: ARLA qualified (or working towards)
  * Comfortable using property management software (Arthur experience a plus, not required)

Key Skills

• Attention to detail with a professional manner
  * Excellent written and verbal communication
  * Calm and efficient conflict resolution
  * Impeccable attention to detail and organisational skills
  * Proactive customer service mindset

Benefits

• Competitive salary: £45,000-£55,000
  * Annual discretionary bonus (based on company and individual performance)
  * 20 days holiday, increasing by 1 day for each year of service (up to 25 days)
  * Health insurance available