We are looking to hire someone with exposure to the property sector and is able to ensure a strong customer service journey. The role will be focused around the following responsibilties:

SALES & CUSTOMER CONVERSION

• Proactively follow up inbound leads, qualify prospects, and convert enquiries into leases.
• Understand customer requirements and align them with available apartments to deliver tailored solutions.
• Conduct compelling in-person and virtual tours, highlighting apartment features and lifestyle benefits across the development.
• Close deals by confidently handling negotiations, overcoming objections, and promoting value over price.
• Track and meet weekly and monthly leasing KPIs, conversion rates, and pipeline targets.

REVENUE GENERATION

• Drive additional revenue by up-selling lifestyle amenities, premium apartment features, parking, and event space.
• Actively promote tenancy renewals and negotiate favourable lease extensions.
• Identify new commercial opportunities and recommend strategies to boost ancillary income.
• Monitor market conditions and provide regular feedback to the Leasing Manager to support dynamic pricing strategies.

MARKETING & LEAD ENGAGEMENT

• Manage all incoming enquiries from multiple channels, ensuring timely and personalised follow-ups.
• Partner with the marketing team to optimise lead generation and engagement campaigns.
• Use and update accurately CRM systems to track customer journeys and provide reporting on conversion funnel performance.
• Gather and report customer feedback post-viewing to help refine sales messaging and marketing collateral.

Operational & Administrative Excellence

• Support the full leasing lifecycle: applications, referencing, tenancy agreements, move-in packs, and post-move follow-ups.
• Ensure all required payments are secured prior to move-in and assist residents in setting up recurring rent payments.
• Maintain accurate customer and leasing records across internal systems.
• Liaise with utility and broadband providers to ensure smooth transitions for incoming and outgoing residents.

What You'll Need to Succeed

Experience & Background

• Proven track record in residential lettings, hospitality sales, or private rental sector.
• Experience working to and exceeding targets in a fast-paced, customer-centric environment.
• Familiarity with the Build to Rent model is preferred.
• Attention to detail is key to ensure accurate data and reporting.

Sales & Customer Skills

• Energetic self-starter with a passion for sales, service, and resident satisfaction.
• Excellent negotiation skills with a commercial mindset and closing ability.
• Confident, outgoing communicator with strong verbal and written skills.
• Well-presented and highly organised with strong attention to detail.

Attitude & Approach

• Proactive, dynamic, and results-driven-ready to own targets and challenge the status quo.
• Collaborative team player who thrives on sharing success and contributing to shared goals.
• Always looking for ways to add value and suggest improvements to systems, sales strategy, or customer experience.