Key Responsibilities

Member & Guest Experience

• Greet members and guests warmly, verify ID, process payments where needed, and introduce them to our space, services, and key information.
• Deliver smooth, efficient check-ins and check-outs, including inspections, deposit handling, and friendly farewells.
• Respond to enquiries and concerns with empathy and clarity-always escalating more serious matters to the FOH Manager or GM, while ensuring members feel heard and cared for.
• Be a calm, supportive presence at Reception-offering guidance, community knowledge, and safeguarding awareness at all times.

Reception Administration

• Manage bookings, room moves, onboarding and renewals using our internal systems.
• Complete daily check-in and check-out tasks in line with timelines and checklists.
• Keep all member and guest records up to date, including agreements, payments, and documentation.
• Track data across master trackers and cloud systems to support reporting and consistency.
• Respond to calls and emails in a timely, brand-aligned way.
• Support Sales with internal room tours and onboarding assistance.
• Process receipt updates and assist the FOH Manager and GM with administrative requests.
• Record, bag, and store lost property according to policy.
• Carry out any additional administrative tasks requested by the FOH Manager, GM, or Community Lead.

Operational Support

• Monitor Reception and communal supplies, and flag when stock needs replenishing.
• Keep Reception and shared areas tidy and presentable at all times. Report and escalate maintenance issues.
• Review CCTV footage when authorised by FOH Manager or GM.
• Register non-residents, guests, and contractors with sign-in processes in line with safety and security policies.
• Coordinate with Housekeeping and Maintenance for room readiness and guest needs.
• Support Reception duties such as shuttle bookings, parcel handling, and sign-ins.
• Ensure all Reception equipment (phones, iPads, radios, computers) is functional and fully charged.

Compliance & Communication

• Follow SOPs, daily checklists, and operational guidelines with care.
• Complete required training and compliance tasks on time.
• Provide clear, structured handovers at the end of each shift.
• Stay aligned with updates, procedures, and training to keep the team informed and consistent.

What You'll Bring

• Previous experience in hotels, co-living, serviced apartments, or aparthotel reception.
• Strong multitasking and organisational skills, with the ability to stay calm under pressure.
• Excellent communication and a professional, approachable manner.
• Confidence and composure in sensitive situations.
• Intermediate computer skills and comfort using booking and admin systems.
• High attention to detail and a proactive, team-first approach.
• Independence, accountability, and a desire to learn and grow.
• Open, kind, and solution-focused communication style.

The Package

• Salary: £29,000 per year - we believe great work deserves recognition.
• Hours: 4 days on, 4 days off - full-time rotation (8am-8pm), including weekends.
• Holidays: 20 days per annum including bank holidays
• Perks & Benefits:
  • Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities
  • Welcome to join our weekly events programme-from creative workshops to social mixers, you are part of the community too
  • (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.)

You'll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space-for our members and for each other.