Night Social Host (Receptionist)

Member-focused. Process-driven. Community-minded.

Reporting: to Front of House Manager

Key Responsibilities

Member & Guest Experience (Evenings & Early Mornings)

• Welcome and support members and guests who arrive during your shift, verifying ID and offering information where needed.
• Manage late check-ins and early check-outs, including inspections, deposits, and smooth handovers.
• Respond with empathy to any concerns raised overnight-escalating as needed and ensuring a follow-up is passed on to the day team.
• Offer a calm, confident presence throughout the night, maintaining safeguarding and communication protocols.

Reception Administration

• Complete daily check-in and check-out procedures using our internal platforms.
• Track and update data across shared cloud folders, master trackers, and booking systems.
• Maintain accurate records of agreements, payments, deposits, and guest documentation.
• Respond to late-night emails or messages, ensuring key updates are passed on via handover.
• Log and process lost property in line with company policy.
• Assist with administrative tasks assigned by the FOH Manager, GM, or Head of Community.

Operational Support (Overnight Duties)

• Carry out building walkthroughs (twice per shift) to check all communal areas, including fire exits, gym, plant rooms, and social spaces.
• Monitor and ensure Reception and shared spaces are clean, safe, and secure at all times.
• Review CCTV footage if requested by the FOH Manager or GM.
• Support with any urgent maintenance escalations, and log non-urgent requests for the day team.
• Register and monitor any non-resident visitors in line with access and safety policies.
• Ensure Reception equipment (computers, phones, iPads, radios) is functional and fully charged for the morning team.
• In the event of emergency incidents-such as a fire alarm, severe leaks, or security breaches, follow escalation protocols and perform Out Of Hour callouts as outlined in our Emergency Procedures. Full training will be provided.

Compliance & Communication

• Follow all overnight SOPs, checklists, and internal guidelines to maintain a safe and consistent service.
• Complete required training and compliance tasks within deadlines.
• Write and pass on clear, detailed handovers to support the day team.
• Stay aligned with new updates and procedures through team training and internal communication.

What You'll Bring

• Previous experience in hotel hospitality, co-living, serviced apartments, or aparthotel reception.
• Reliability, calm under pressure, and the ability to work independently overnight.
• Strong communication and good judgment in handling sensitive or urgent situations.
• A warm, professional manner with a focus on clarity and care.
• Intermediate computer skills and comfort using admin/booking systems.
• High attention to detail and a proactive, solutions-focused approach.
• A desire to contribute to a welcoming, well-run space even when the lights are low.

The Package

• Salary: £29,000 per year, plus a £1,000 annual bonus paid annually - we believe great work deserves recognition.
• Hours: 4 days on, 4 days off - full-time rotation (8pm-8am), including weekends. Plenty of time to rest, recharge, or explore.
• Holidays: 20 days per annum including bank holidays
• Perks & Benefits:
  • Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities
  • Welcome to join our weekly events programme-from creative workshops to social mixers, you are part of the community too
  • (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.)

You'll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space-for our members and for each other.