My client is a distinguished boutique property firm specialising in the development and management of luxurious residential properties. Their exclusive portfolio includes some of London's most prestigious addresses in Knightsbridge, South Kensington, and Belgravia. Serving high-net-worth individuals, they pride ourselves on delivering bespoke, high-standard service across approximately 35 carefully curated units.

The Opportunity

They are seeking an experienced, proactive Senior Residential Property Manager to join their dedicated team. Reporting directly to the CEO, this pivotal role offers the chance to oversee a premium portfolio, ensuring operational excellence and exceptional client service. If you thrive in a high-end environment and are passionate about delivering meticulous management, this is your ideal next step.

While this is primarily an office-based role, regular property visits and out-of-hours emergency responses are essential to ensure the highest standards of care and responsiveness.

Key Responsibilities

• Lead the marketing and leasing of properties, working with agents and prospective tenants
• Review and coordinate tenant referencing processes
• Conduct regular inspections to maintain properties to the highest standards
• Manage statutory compliance, safety regulations, and building requirements
• Organize routine maintenance, cleaning, and repairs for managed blocks
• Foster strong relationships with tenants, addressing any issues promptly
• Oversee check-in/check-out procedures alongside inventory specialists
• Manage end-of-tenancy processes, including scheduling works and deposit handling
• Ensure all legal and compliance obligations are met
• Prepare and monitor property budgets, financial reports, and expenditure
• Oversee ongoing building management and tenancy renewals

Looking For

• Minimum of 7 years' experience in residential property management within Central London
• Deep understanding of lettings, management processes, and compliance standards
• Proven experience working with high-net-worth clients, delivering exceptional service
• ARLA qualification or working towards it is highly desirable
• Proficiency with property management software (experience with Arthur preferred but not essential)

Essential Skills & Attributes

• Meticulous attention to detail with a professional demeanor
• Excellent communication skills, both written and verbal
• Calm, diplomatic, and effective in conflict resolution
• Highly organised with a proactive approach to customer service
• Ability to manage multiple priorities within a fast-paced environment

What They Offer

• Competitive salary between £45,000 and £55,000
• Discretionary annual bonus based on performance
• 20 days holiday, increasing by one day each year of service up to 25 days
• Health insurance options available