The Role

Take ownership of key panel relationships in residential conveyancing, protect revenue streams, and drive growth through exceptional account management.

Key Responsibilities

• Revenue Protection - Forecast and safeguard income from panel instructions
• Relationship Management - Conduct regular client visits to strengthen partnerships
• Escalation Handling - Resolve complaints and maintain excellent service standards
• Strategic Work Allocation - Collaborate with senior management to distribute cases effectively
• Business Development - Identify growth opportunities with New Business teams
• Account Expertise - Master each client's brand, structure, SLAs, and portal requirements
• Performance Standards - Promote best practice across consultant networks
• Strategic Input - Contribute to sales strategies and competitive analysis

What You Need

• Essential: Account Management/CRM experience in legal or property sector
• Essential: Strong conveyancing knowledge and work allocation skills
• Essential: Proven track record meeting/exceeding targets
• Essential: Excellent problem-solving and communication abilities
• Desirable: Panel relationship management experience

What's On Offer

• Competitive Package - £35k salary including car allowance
• Commission Structure - Attractive quarterly targets and rewards
• Flexible Working - Modern office with hybrid arrangement
• Business Expenses - All client visit costs fully reimbursed
• Career Growth - Clear progression in expanding team
• Company Culture - Values-driven firm focused on long-term relationships

Perfect for an ambitious professional ready to take the next step in account management within a well-established legal practice.