Job Title: Lettings Consultant
Location: Oxford

About the Role:
We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in Oxford, you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home.

Key Responsibilities:

• Conduct property viewings and negotiate offers to drive occupancy.

• Gather feedback from prospective tenants to support pricing and marketing strategies.

• Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction.

• Work closely with the Tenancy Progression team to ensure applications are processed efficiently.

• Conduct tenant check-ins and address queries throughout the tenancy process.

• Report lettings performance to the Lettings Manager.

• Identify and report any defects or maintenance issues to the Property Management team.

• Maintain accurate systems and data for all lettings activity.

• Collaborate with third-party agents when required.

• Undertake additional duties as delegated.

Skills and Competencies:

• Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential.

• Exceptional customer service and strong verbal and written communication skills.

• Highly organised with the ability to manage multiple priorities effectively.

• Confident working autonomously, making informed decisions, and initiating action in line with processes.

• Collaborative team player with the ability to inspire and motivate colleagues.

• Strong problem-solving skills and the ability to resolve issues efficiently.

• Professional in presenting and interpreting information accurately.

• High level of confidentiality and integrity.

• Ambition to grow within a fast-scaling organisation with opportunities for career progression.

Reporting To: Lettings Manager