Customer Care Coordinator - Leading UK Housebuilder (Chelmsford, Essex)

1-Year Fixed Term Contract

Are you a highly organised and customer-focused administrator looking to take the next step in your career?
An excellent opportunity has arisen to join one of the UK's most respected and successful housebuilders as a Customer Care Coordinator within their busy Chelmsford-based division.

This is a fantastic chance to be part of a high-performing Customer Care team, supporting homeowners and ensuring exceptional after-sales service across the region.

The Role

As a Customer Care Coordinator, you'll play a vital role in managing customer enquiries, coordinating remedial works, and ensuring that all issues are resolved efficiently and professionally.

Your key responsibilities will include:

• Handling incoming customer calls and logging issues promptly and accurately

• Coordinating sub-contractors and materials to ensure maintenance requests are completed

• Liaising with internal departments including Customer Care, Buying, Sales, and Site Teams

• Monitoring and maintaining accurate records of customer care cases

• Checking and processing invoices for payment

• Booking appointments for suppliers, contractors, and site teams to carry out works

• Ensuring all remedial works are completed within agreed timescales

About You

We're looking for someone with:

• Previous administrative experience in a fast-paced environment (within construction or housebuilding)

• Strong communication and interpersonal skills, with the ability to build effective relationships at all levels

• Excellent organisational skills and the ability to manage multiple priorities

• A proactive attitude and confidence to work on your own initiative

• Proficiency in Microsoft Office (Word, Excel, Outlook)

What's on Offer

• 1-year fixed term contract

• Competitive salary and benefits

• Supportive and collaborative team culture

• Chelmsford-based office with travel to local developments as required

If you're an organised, professional, and customer-driven individual who thrives in a busy environment, this is a great opportunity to join a market-leading developer and gain valuable experience within the new homes industry.

Apply today to find out more about this exciting opportunity.