Client Services Executive

Location: West London (Head Office)
Salary: £30,000-£35,000 basic + £10,000 commission
Contract: Full-time, Monday to Friday

Highlights:

• Join a newly created team within an established, well-regarded housebuilder with exceptional career progression opportunities
• Work across several exciting developments coming forward, playing a pivotal role in the sales pipeline
• Monday to Friday working pattern with no weekend commitments, based in contemporary head office surroundings

About the opportunity

A well-established and respected housebuilder, is seeking a Client Services Executive to join their newly formed team at head office. This role has been created to support the business's growth as they bring forward several new developments across their portfolio. You'll be responsible for managing inbound leads, qualifying prospects and converting enquiries into appointments across their live developments. This position offers the rare combination of a Monday to Friday schedule whilst working in the new homes sector, making it ideal for sales professionals seeking stability alongside career growth.

What makes the role exceptional

As part of a newly created team, you'll have the opportunity to shape processes and make a genuine impact from day one. My client's reputation and strong pipeline of developments means you'll be working with high-quality leads and desirable properties. The head office environment provides a contemporary, professional setting with access to senior leadership and clear pathways for advancement. With loads of developments in the pipeline, the business is experiencing significant growth, creating genuine opportunities for those who perform well to progress within the organisation.

Key responsibilities

• Manage and respond to inbound enquiries across multiple developments in a timely and professional manner
• Qualify leads to understand buyer requirements, budget and timelines
• Match prospects with suitable developments across the portfolio and convert enquiries into viewings
• Maintain accurate records within the CRM system and track lead progression
• Build rapport with potential buyers and provide exceptional customer service
• Liaise with on-site sales teams to coordinate viewings and handovers
• Follow up with prospects to nurture relationships and move them through the sales journey
• Report on lead conversion rates and provide insights to support marketing strategies

Requirements

• Previous experience in a sales, customer service or lead qualification role within real estate
• Strong communication skills with the ability to engage prospects over the phone
• Excellent organisational abilities and attention to detail
• Confident using CRM systems and technology
• Ability to work in a fast-paced environment managing multiple enquiries
• Results-driven approach with a focus on conversion
• Professional telephone manner and customer-focused mindset
• Interest in property or new homes sector is advantageous

Rewards and benefits

• Basic salary of £30,000-£35,000
• Commission structure up to £10,000 per annum
• Monday to Friday working pattern with no weekend requirements
• Based in contemporary head office environment
• Clear career progression opportunities within a growing business
• Work across a diverse portfolio of developments
• Be part of a newly created team with scope to shape the role
• Professional development with an established housebuilder

We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.
To apply for this position or discuss the opportunity in more detail, please get in touch with deverellsmith, the strategic recruitment partner for this role.