Maintenance Operative to support the Resident Managers and Property Team in delivering the best experience for our Residents by completing planned, preventative, and reactive maintenance activities. The development is a large residential building in North London. The practical completion of the scheme is divided into three phases and the Maintenance Operative will have an important role in supporting the Resident Manager in mobilising the building in all three phases and assist with defect management and initial snagging.

The right candidate must have ability to work weekends and public holidays. The shift pattern is based on a 40-hour week, primarily as a Mon-Fri role however during turn arounds or if business requires then including Saturdays and Sundays with days off in the week.

KEY ACCOUNTABILITIES

Description | Key Performance Indicators

Facility Management

• Exercise initiative in responding to maintenance issues, liaising effectively with Resident Managers and other colleagues
• Assist with the day-to-day management of reactive and preventative maintenance
• Provide support for electrical/plumbing repairs throughout the property
• Share responsibility for the regular Health & Safety checks in the building including fire alarms and emergency lighting checks
• Undertake regular building patrols around the common areas and flats to identify any maintenance requirements or Health and Safety risks, and complete all resultant actions in accordance to the core operating procedures
• Undertake pre-move in checks and flat inspections and recording of same. Complete all resultant actions in a timely manner
• Undertake scheduled flat inspections during a resident's stay and recording of same. Complete all resultant actions in a timely manner
• Assist with keeping record, logs and monitoring any maintenance issues that may arise within the property
• Support in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our Residents and our Employees
• Assist with the general upkeep of the property (cleaning, waste management, external landscaping, etc.)
• Adherence to Health & Safety policy ensuring that Risk Assessments and Method Statements are obtained/maintained, and that safe systems of work are followed, inc Permit to Work
• Assist with flat turn arounds and undertake redecorating rooms and communal areas after the first 12 months of mobilisation of the scheme (some weekend work required)
• Adhere to our operating processes, business systems and standards
• Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities

KPIs:

• Asset Management
• Health and Safety
• Net Operating Income

Customer Service

• Communicate effectively and courteously, whether face to face, via telephone or in writing, with Residents and colleagues, clearly understanding and responding to their needs
• Exercise initiative in responding to maintenance issues, liaising effectively with Resident Managers and other colleagues
• Proactively find ways to help residents maintain and take care of their apartments, giving guide and assistance where required
• Assisting with management of third-party contractors to ensure completion of work and adherence to site health and safety procedures
• Contribute to customer satisfaction with the brand

KPI: Customer satisfaction

Teamwork

• Support new members of the team, providing a warm welcome and supporting their development by answering questions and offering guidance
• Attend and constructively contribute to team meetings, sharing knowledge, developing and supporting new ideas and improved processes
• Contribute and support the growth of team culture, working in line with the brand values and encouraging others to do the same

KPI: Employee Satisfaction

KEY VALUES

Value | Key Behaviours

Integrity - A professional approach, demonstrate integrity, honesty and fairness in every action taken.

• Transparent, honest and consistent approach, holds themselves and others to account on issues of integrity and fairness

Commitment - A results driven business, proactively focus on the customer taking individual responsibility to drive performance.

• Takes responsibility for delivering against own objectives and encourages others to do the same
• Customer at the heart of all decision making
• Relentless focus on delivering results

Energy - An enthusiastic and positive working environment, embrace cultural diversity and develop/nurture talent.

• Always displays passion and energy creating a positive working environment
• Focuses on the learning and development of self and others
• Fosters a working environment that promotes diversity and equality

QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS

Essential:

• 3-year domestic plumbing/electrical/carpentry/building or general maintenance experience
• Basic level skills in business operating systems including Microsoft Office
• Demonstrable experience of effective communication both orally and in writing
• Ability to work weekends and public holidays

Desirable:

• Qualified to 18th edition level (IEE Wiring Regulations)
• Previous experience of working with large plant
• Experience of working in the private residential sector
• IOSH qualifications
• Qualified to NVQ level 2 in plumbing maintenance