Property Manager - Maintenance Focused
Location: Reading
Salary: £28,000 - £35,000

Job Summary
We are looking for a Property Manager to support the delivery of high-quality maintenance services across a portfolio of single-family homes. You will work closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently. Your focus will be coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. Strong cross-functional collaboration with Tenancy, Lettings, and Finance teams is essential to deliver a seamless resident experience.

Responsibilities

Maintenance Coordination

• Manage reactive and planned maintenance across assigned properties.

• Liaise with field operatives and contractors to ensure timely and high-quality repairs.

• Monitor maintenance requests and ensure resolution within agreed timeframes.

Unit Churn & Void Management

• Coordinate unit turns and void periods to minimise downtime and maximise occupancy.

• Conduct and follow up on pre-move-out and void inspections.

• Ensure properties are refreshed and ready for new tenants efficiently and to standard.

Cross-Functional Collaboration

• Work closely with Tenancy Managers to align maintenance activity with tenancy timelines.

• Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking.

• Support the Senior Maintenance Lead in delivering joined-up operational strategies.

Supplier & Contractor Liaison

• Coordinate with approved suppliers to deliver maintenance services.

• Monitor contractor performance and escalate issues where necessary.

• Assist in procurement activities and ensure value for money.

Reporting & Data Management

• Maintain accurate property and maintenance records.

• Contribute to reporting on maintenance activity, unit churns, and contractor performance.

• Use data to identify trends and support service improvements.

Skills and Competencies

• Experience in residential property management, ideally in a maintenance-focused role.

• Experience in Build to Rent (BTR) or single-family housing operations is desirable.

• Possession of or willingness to work towards an ARLA Qualification is desirable.

• Exceptional organisational and coordination skills.

• Strong customer service skills and excellent verbal and written communication skills.

• Detail-oriented with a proactive approach to problem-solving.

• Comfortable working in a data-led environment.

• Dynamic and driven personality with a strong zeal for the industry.

• Ability to work autonomously, take informed decisions, and initiate actions.

• Collaborative team player who can inspire and motivate colleagues.

• Innovative problem-solving skills with a knack for crafting effective resolutions.

• Strict adherence to confidentiality regarding all forms of information and data.

• Ambition to grow within a rapidly scaling company.