Tenancy Manager
Location: Reading
Salary: £28,000 - £35,000

Job Summary
We are looking for a Tenancy Manager to deliver high-quality tenancy services throughout the tenant lifecycle, ensuring compliance, clear communication, and a consistently positive experience for residents. You will manage day-to-day tenancy operations, resolve tenant queries, and support smooth mid-term and end-of-tenancy processes.

The ideal candidate will be committed to exceptional customer service, an excellent communicator who can adapt their approach as needed, and have a strong understanding of tenancy legislation along with excellent organisational skills.

Responsibilities

Tenancy Management

• Administer all aspects of the tenancy lifecycle, including move-ins, renewals, and move-outs.

• Issue and manage legal notices in line with current legislation.

• Coordinate end-of-tenancy processes including inspections, deposit handling, and tenant communications.

• Conduct and follow up on mid-term property inspections.

Customer Service & Tenant Support

• Provide responsive and empathetic support to tenants throughout their tenancy.

• Handle tenant queries and complaints professionally, escalating where necessary.

• Maintain clear and consistent communication with tenants to ensure a smooth experience.

Compliance & Documentation

• Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation.

• Maintain records and systems in line with internal policies and regulatory requirements.

Collaboration & Teamwork

• Work closely with Customer Service Coordinators to ensure joined-up service delivery.

• Support the Senior Tenancy Lead in implementing service improvements and operational changes.

• Liaise with other departments, including Maintenance and Lettings, to ensure seamless tenant journeys.

Data & Reporting

• Maintain accurate tenancy data and contribute to reporting and analysis.

• Use data insights to identify trends and support service improvements.

Skills and Competencies

• Experience in residential tenancy management or property administration.

• Strong understanding of UK tenancy legislation and compliance requirements.

• Possession of or willingness to work towards an ARLA Qualification is desirable.

• Outstanding customer service skills and excellent verbal and written communication skills.

• Exceptional organisational and coordination skills.

• Detail-oriented with a proactive approach to problem-solving.

• Comfortable working in a data-led environment.

• A dynamic and driven personality with a strong zeal for the industry.

• Ability to work autonomously, take informed decisions, and initiate actions.

• A collaborative team player who can inspire and motivate colleagues.

• Innovative problem-solving skills with a knack for crafting effective resolutions.

• Strict adherence to confidentiality regarding all forms of information and data.

• Ambition to grow within a rapidly scaling company.