Maintenance Lead - Job Description

Location: Reading

Up to £60K plus Bonus

Monday-Friday

About the Organisation

The organisation is a growing provider of high-quality rental homes across the UK, focused on delivering excellent customer service and well-maintained properties. With a commitment to creating positive renting experiences, the company values collaboration, proactive thinking, and a culture of continuous improvement.

Job Summary

The Maintenance Lead will oversee maintenance and facilities management across a national residential portfolio. The role includes leading office-based and field teams to ensure homes are well maintained and turned around efficiently between tenancies.

Success in this position requires strong analytical skills, a data-led approach, and a focus on operational optimisation and service excellence.

Key Responsibilities

Leadership & Team Management

• Lead and mentor a team of Property Managers, Maintenance Managers, and Field Operatives.

• Direct line management of Property Managers and the Maintenance Manager.

• Promote a culture of accountability, service excellence, and continuous improvement.

Maintenance & Facilities Operations

• Oversee reactive and planned maintenance across the portfolio.

• Manage inspection regimes, including void inspections and pre-move-out assessments.

• Ensure efficient and cost-effective unit turns to minimise void periods and maintain high occupancy.

Data & Reporting

• Operate within a data-driven framework to track performance and identify trends.

• Produce regular reports for the Senior Leadership Team covering maintenance KPIs, costs, and operational efficiency.

• Use data insights to drive continuous improvement and support strategic decision-making.

Procurement & Supplier Management

• Lead procurement of maintenance services, materials, and equipment.

• Manage supplier and contractor relationships to ensure quality and value for money.

• Monitor contractor performance and compliance with operational standards.

Fleet Management

• Oversee company vehicles used by field teams.

• Ensure fleet compliance, maintenance, and cost-efficiency.

Strategic Contribution

• Support the Head of Property Management in aligning maintenance strategy with business objectives.

• Contribute to the development and refinement of operational policies, procedures, and service standards.

Responsibilities may evolve over time to meet changing business needs.

Skills & Competencies

• Experience leading maintenance or FM teams within residential property.

• Knowledge of unit churn processes and void management.

• Procurement and supplier management expertise.

• Experience in Build to Rent (BTR) or a similar residential model is desirable.

• Fleet management experience is beneficial.

• Strong analytical and data interpretation skills.

• Detail-oriented with a commitment to operational excellence.

• Effective leadership, communication, and stakeholder management skills.

• Resilient, proactive, and solutions-focused.

• Strong organisational skills with the ability to prioritise and manage deadlines.

• Excellent verbal and written communication abilities.

• Proficient in Microsoft Office and able to learn new systems quickly.