Luxury Concierge - Day Shifts

£34,000-£36,000 + Benefits

West London

Looking for a luxury concierge role with work-life balance, stability, and a manager who genuinely cares?

This is one of the most desirable concierge positions in London - combining high-end hospitality with a supportive team culture and an exceptional working environment.

Why this role is different (and better):

• Amazing work/life balance. 12-hour shifts on a 5-on / 2-off rotating pattern (two days' holiday can turn into 10 days off, thanks to the rota structure).
• A manager who truly looks after her team - supportive, people-first leadership and a culture where your wellbeing matters.
• Free restaurant-quality meals every shift - served fresh from an on-site restaurant.
• Generous paid leave - 20 days' holiday + 10 paid sick days.
• Luxury, calm working environment - stunning interiors, premium amenities, and a respectful resident community.

The Role: Day Concierge

A varied, people-focused role where you will:
* Deliver exceptional front-of-house service.
* Build warm, long-term relationships with residents.
* Support daily operations across luxury amenities (spa, gym, cinema, restaurant, lounges).
* Assist with IT queries and general troubleshooting.
* Manage bookings, enquiries, and resident requests.
* Carry out checks to ensure safety, security, and presentation.
* Assist with valet parking (driving licence required).

What We're Looking For

We want individuals with:

* Experience in hospitality, luxury hotels, concierge, guest services, or premium customer service
* A polished, friendly, people-first approach.
* Confidence in face-to-face service.
* Strong communication and problem-solving skills.
* The desire to work in a stable, long-term luxury environment.
* Good IT awareness and a calm, professional manner.

What You'll Get

* Salary £34,000-£36,000 (experience dependent)
* Free meals on duty
* 20 days' holiday + 10 days paid sick leave
* Performance-related bonus
* Retail discounts & wellness benefits
* Annual health screening
* A balanced schedule with built-in long breaks
* A supportive manager and a positive team culture

If you want a premium concierge role where you can build real relationships, feel valued, and enjoy genuine work-life balance, we'd love to hear from you.