KEY ACCOUNTABILITIES

Facility Management

• Exercise initiative in responding to maintenance issues, liaising effectively with Facilities Managers and other colleagues. Assist with the day to day management of reactive and preventative maintenance
• Provide support for electrical/plumbing repairs throughout the property
• Assist with flat turn arounds and undertake redecorating rooms and communal areas
• Manage flat check outs at the end of the month - carry out routine maintenance jobs required in flats and communal areas. Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities
• Undertake regular building patrols around the common areas and flats to identify any maintenance requirements or Health and Safety risks, and complete all resultant actions in accordance to the core operating procedures
• Undertake pre-move in checks and flat inspections and recording of same. Complete all resultant actions in a timely manner
• Undertake scheduled flat inspections during a resident's stay and recording of same. Complete all resultant actions in a timely manner
• Assist with keeping record, logs and monitoring any maintenance issues that may arise within the flats or common areas
• Adhere to our operating processes, business systems and standards
• Support the Estate Team in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our residents and our employees
• Ensure that maintenance records are kept for all services, inc PAT testing and fixed wiring certification
• Assist with the general upkeep of the property (cleaning, external landscaping, etc.)
• Adherence to Health & Safety policy ensuring that Risk Assessments and Method Statements are obtained/maintained, and that safe systems of work are followed, inc Permit to Work

Key Performance Indicators: Asset Management, Health and Safety, Net Operating Income

Customer Service

• Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs
• Exercise initiative in responding to maintenance issues, liaising effectively with Resident Managers and other colleagues
• Assisting with management of third-party contractors to ensure completion of work and adherence to site health and safety procedures
• Contribute to customer satisfaction

Key Performance Indicators: Customer satisfaction

Teamwork

• Support new members of the team, providing a warm welcome and supporting their development by answering questions and offering guidance
• Attend and constructively contribute to team meetings, sharing knowledge, developing and supporting new ideas and improved processes
• Contribute and support the growth of the team culture, working in line with the brand values and encouraging others to do the same

Key Performance Indicators: Employee Satisfaction

KEY VALUES

Integrity - A professional approach, demonstrate integrity, honesty and fairness in every action taken.

• Transparent, honest and consistent approach, holds themselves and others to account on issues of integrity and fairness

Commitment - A results driven business, proactively focus on the customer taking individual responsibility to drive performance.

• Takes responsibility for delivering against own objectives and encourages others to do the same
• Customer at the heart of all decision making
• Relentless focus on delivering results

Energy - An enthusiastic and positive working environment, embrace cultural diversity and develop/nurture talent.

• Always displays passion and energy creating a positive working environment
• Focuses on the learning and development of self and others
• Fosters a working environment that promotes diversity and equality

QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS

Essential

• 2-year domestic plumbing/general maintenance experience
• Qualified to NVQ level 2 in plumbing maintenance
• Basic level skills in business operating systems including Microsoft Office
• Demonstrable experience of effective communication both orally and in writing
• Ability to work weekends and public holidays