Property Manager & Leasing Associate

Location: East London Type: Full-time, on-site

About My Client

My client is a global asset manager and operator of urban living communities across major creative capital cities in Europe and North America. Their mission is to create a better way to live in rental accommodation by delivering design-led, community-focused residences that meet the evolving needs of modern urban renters. Their buildings combine high-quality private living spaces with vibrant shared amenities, fostering connection, collaboration and a strong sense of belonging.

Residents are typically a diverse mix of professionals, creatives, entrepreneurs and tech-savvy individuals who value flexibility, community and thoughtfully designed living environments.

The Role

My client is seeking a Property Manager & Leasing Associate to support the pre-launch, launch and stabilisation of this flagship London development - a mixed-use co-living community combining residential, communal and commercial space. This is a rare opportunity to be involved in a full building launch within a next-generation residential management business.

Reporting to the General Manager, the successful candidate will be involved across property management, leasing, marketing, front-of-house operations, resident experience, and community engagement.

Key Responsibilities

Property Management & Operations

• Perform front-of-house duties and act as a visible presence for residents
• Assist with check-in and check-out inspections and selected move-ins
• Communicate property defects to the Development Team
• Support resolution of resident maintenance requests
• Communicate building updates and events via the resident app
• Conduct regular inspections of common areas
• Support general building operations and deputise for the General Manager when required
• Review night service logs and ensure follow-up actions are taken

Sales & Leasing

• Assist with property listings, online marketing and social media activity
• Manage daily leasing enquiries via HubSpot CRM, responding within 2 business hours
• Handle enquiries from walk-ins, Rightmove, telephone and email
• Conduct property tours, including evenings and weekends
• Support application, referencing and move-in processes
• Maintain accurate leasing files, reports and databases
• Build strong relationships with prospective and current residents
• Support resident onboarding and move-outs

Health & Safety

• Follow all health & safety policies and procedures
• Carry out and record routine checks including fire alarms and emergency lighting
• Maintain compliance records
• Be fully conversant with emergency and evacuation procedures

Community Engagement & Resident Experience

• Deliver a high level of customer service and resident satisfaction
• Support the delivery of branded and resident-led community events
• Assist with resident communications, feedback and satisfaction surveys
• Promote resident engagement and community connections
• Build relationships with local businesses to create resident offers and partnerships
• Support organisation and attendance of monthly resident events

Marketing & Social Media

• Create social media content from events and virtual viewings
• Liaise with marketing teams to curate posts

Resident Relations

• Assist with preparation of resident welcome packs
• Act as a key point of contact within the building community
• Build familiarity with residents and support community connections

Financial Support

• Assist with tracking expenses and income
• Use internal systems to support financial and booking processes

Skills & Experience

• Must have property management experience
• Interest in residential leasing, property management and community-building
• Customer-focused with a positive, professional and approachable manner
• Strong communication and relationship-building skills
• Organised, proactive and able to multitask in a fast-paced environment
• Calm under pressure with strong problem-solving ability
• Confident team player with a flexible attitude
• High attention to detail and accuracy
• Familiarity with the London rental market is advantageous

Why Apply?

This role offers the chance to be part of an exciting new building launch and to gain hands-on experience across leasing, operations and community management within an innovative residential platform. Ideal for someone looking to grow their career in modern residential property management while being closely involved in creating a best-in-class resident experience.