Job Title: Head of Property ManagementLocation: North London Salary: Circa £50,000 Hours: Monday-Friday, 8:00-17:00 ideallyAbout the RoleMy client is an independent, family-owned Private Office with a mixed portfolio of residential and commercial properties across Prime Central London and North London. The portfolio includes private holdings, block management, freeholds and a selection of external landlord instructions, with properties in locations such as Mayfair, Hampstead, Marylebone and Crouch End. The variety of the portfolio offers excellent exposure and long-term career development within the property industry.As one of the few truly independent agencies remaining, my client combines the structure, systems and technology of a corporate agency with the personal, hands-on approach of an independent. This creates a genuinely unique working environment.The North London office has recently been refurbished and offers a modern, professional yet friendly workspace. With a new Managing Director in place, the business has a strong mix of long-standing team members and experienced new hires, creating a collaborative environment where you will be working alongside capable, like-minded professionals.This Head of Property Management role is pivotal to the business and will suit someone confident in managing a small team of Property Managers and taking ownership of day-to-day operations.Key Responsibilities<ul><li>Acting as the central point of contact for a designated portfolio</li><li>Dealing with and resolving maintenance and general enquiries in a timely manner</li><li>Proactively managing repairs and refurbishments</li><li>Arranging pre-tenancy works for new tenancies</li><li>Ensuring all properties are compliant with current legislation</li><li>Overseeing the block management function, including service charge management</li><li>Signing off contractor invoices</li><li>Managing insurance claims, including processing claims, obtaining quotes and ensuring works are completed</li><li>Managing the diary for the internal maintenance team</li><li>Overseeing the Property Management team, currently consisting of a Property Manager and Property Management Assistant</li><li>Approving holiday and absence requests for the team</li><li>Holding weekly Property Management meetings and following up with minutes and actions</li><li>Updating mail merge letters in line with ARLA, PRS and company guidelines and procedures</li><li>Handling departmental complaints and escalations</li><li>Working closely with the Managing Director</li></ul> Requirements<ul><li>Proven experience working as a Senior Property Manager and managing a small team of Property Managers.</li><li>Experience managing a portfolio autonomously and acting as a key point of contact</li><li>Strong organisational and communication skills</li><li>Ability to multitask and manage competing priorities</li><li>Confident using property management and CRM systems</li><li>A proactive, solutions-focused mindset</li><li>A collaborative approach and willingness to work closely within a small, supportive team</li><li>A strong "can-do" attitude</li></ul>Benefits<ul><li>Competitive salary £50,000</li><li>Supportive, family-run business with excellent staff retention</li><li>Modern, refurbished office with air conditioning</li><li>Hybrid working potential</li><li>Hot-desking option in Mayfair</li><li>Exposure to a prime London property portfolio</li><li>Involvement across multiple aspects of the property management lifecycle</li></ul>

Head of Property Management

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